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Mailroom Coordinator

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Job DescriptionJob DescriptionSalary:

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office was won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

 


Role Title: Mailroom Coordinator


Job Summary: Performs administrative and department support activities for a busy mail room operation.  Also fills in for the front desk during scheduled hours each day. Experience in MS Office is required, as well as general office, customer service, phone, and organizational skills.


Responsibilities:

  • Open, sort and process a large volume of incoming mail via USPS, UPS, FedEx, etc.
  • Weigh and meter all outgoing mail - bring mail to mailbox & drop packages in time for nightly express shipping.
  • Open, sort and distribute incoming deliveries, mail and packages to the appropriate team members and departments.
  • Maintain addresses in the UPS Shipment system. Notify the appropriate department of address changes needed.
  • Relieve Front Desk during scheduled hours and provide back up during Time Off.
  • Administrative duties as needed, including data entry, filing and resolving issues, support to other departments as needed.
  • Keep the mail room stocked, in order and on schedule.
  • Arrange the processing of mail in order of priority.
  • Respond to inquiries made in Documents Inbox via Fresh Desk.
  • Prepare and process Rentals requests received via Documents Inbox. Confirm the timely return and condition of returned Rental items. Notify accounting for billing of rental items.
  • Assist Front Desk with maintaining the cleanliness of common areas, CP Lounge, coffee machines. Including the cleaning of CP Lounge refrigerators deep cleaning to dispose of expired items.
  • Order UPS and Fedex supplies for the mailroom.
  • Provide customer service to team members inquiring about documents, mail, etc.
  • Politely and professionally handle telephone calls as this role is #2 in phone queue.
  • Run weekly Magazine gift redemption report and prep and send redemptions gift items, via UPS, etc.
  • When all orders are completed and prepped for shipping, submit a report in the system to show they are fulfilled.
  • Fulfill franchise owner orders with the various vendor gifts with proper packaging material and mail via UPS, etc.
  • Print and save UPS End of Day report every day.

 

The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.


Competencies:

  • Excellent verbal and written communication
  • Excellent organization and time management skills
  • Tech savvy - MS Office experience (Excel, Word, Outlook, Teams)
  • Ability to Multi-task with excellent attention to detail
  • Ability to take direction and follow through
  • Self-motivated, problem solver
  • Team player with ability to work independently
  • Ability to lift heavy packages up to 30 lbs.
  • Previous mailroom experience a plus


This role is fully in-office, Monday-Friday.


 

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.