Restoration Assistant Production Manager
2 weeks ago
SERVPRO of Madison County is a full-service restoration and construction company serving Madison County in northern Alabama. Whether facing large-scale catastrophic damage from hurricanes, tornadoes, fires, hail or floods, or smaller residential restoration needs, SERVPROs experienced team stands ready to respond.
Summary
SERVPRO of Madison County is actively seeking an Assistant Mitigation Manager to assist in the growth of its mitigation division. The Assistant Mitigation Manager responsibilities will include providing direction and coordination of various mitigation projects, management of multiple crews, customer service, and reviewing proper job documentation.
Candidate will manage onsite crews and multiple projects. Will be responsible for operational production, supervision of Restoration Supervisors, labor efficiency, following job schedules, communication with Production Manager including daily paperwork and documentation. Ensure a safe and clean job site.
Major Responsibilities
- Communicate with operations daily on projects to ensure efficiency
- Keep customers and Production Manager informed and up to date on all project activities to promote good customer service
- Adhere to all company protocol, project and safety policies, accounting procedures, etc.
- Responsible for ensuring that the service quality is at the companys highest standard
- Work with a budget on a project to ensure profitability
- Assist in developing a Site Safety Plan to communicate and be followed by labor force
- Assist in obtaining appropriate job documents; Work Authorizations, Change Orders, Certificate of Satisfaction
- Conduct and document safety meetings
- Provide feedback (positive or negative) to Operations and Production Managers regarding individual jobs as needed
- Maintain the highest of integrity to ensure the company is viewed in the most positive manner
- Understanding of workflow procedures and systems
- Working knowledge of insurance programs
- Provide onsite crew direction on daily activities and documentation
- Meeting client and adjuster needs on site
- Conflict Resolution when necessary
- Maintain professional communication with client, adjuster, subcontractors, onsite labor force
- Maintain a professional manner at all times to include; Appearance, Hygiene, and Speech
Education:
- High school diploma or equivalent work experience
- Property Restoration Project Knowledge and Experience REQUIRED
- IICRC Certified REQUIRED
- Understanding of workflow procedures and systems
- Knowledge of the insurance industry a plus
- Computer proficiency and knowledge of Microsoft Office applications
- Proven organizational, problem-solving, critical thinking and communication skills
- Ability to prioritize tasks based on client needs
- Proven ability to build relationships
- Ability to work after hours and weekends when requested
- Good driving record:
- Minimum of twenty-one (21) years of age and have a minimum of three (3) years verifiable driving experience
- No more than 2 moving violations in the past 3 years
- No repeat seat belt violations
- No high-speed moving violations in the past 3 years
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