BDC Scheduler

1 month ago

Bowling Green, United States Martin Management Group Full time
Job DescriptionJob Description

Martin Management Group is seeking Business Development Scheduler to join our team

Responsibilities:

  • Deliver inquiries/messages intended for other sales personnel and departments promptly
  • Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
  • Answers incoming calls promptly and professionally
  • Answer incoming calls in a friendly manner utilizing multi-line phone operator system
  • Identify customer needs, clarify information, direct to the appropriate department
  • Identify and escalate customer service issues to supervisors
  • Follow scripts and procedures to ensure the highest level of customer service

Requirements

  • High School Diploma or GED Equivalent
  • One year of customer service experience
  • Enthusiastic and Positive Attitude
  • Good verbal and written communication skills
  • Self-motivation
  • Positive attitude
  • Proficiency with computers
  • Must be able to multi-task
  • Must be a solution-oriented problem solver
  • Customer Satisfaction focused
  • Enthusiastic and positive attitude
  • Speed and efficiency
  • Ability to type >50 words per minute at a minimum
  • Good interpersonal skills and ability to work successfully in a team environment
  • Must be able to pass pre-employment screens (background and drug test)



Benefits

  • Medical, Dental, Vision, Life Insurance
  • 401k
  • Paid Holidays
  • Weekly Paychecks
  • $13.50 an hour
  • Full Time

#lpmmg

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