BDC Scheduler

2 weeks ago

Bowling Green, United States Martin Management Group Full time
Martin Management Group is seeking Business Development Scheduler to join our team

Responsibilities:

Deliver inquiries/messages intended for other sales personnel and departments promptly
Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
Answers incoming calls promptly and professionally
Answer incoming calls in a friendly manner utilizing multi-line phone operator system
Identify customer needs, clarify information, direct to the appropriate department
Identify and escalate customer service issues to supervisors
Follow scripts and procedures to ensure the highest level of customer service

Requirements

High School Diploma or GED Equivalent
One year of customer service experience
Enthusiastic and Positive Attitude
Good verbal and written communication skills
Self-motivation
Positive attitude
Proficiency with computers
Must be able to multi-task
Must be a solution-oriented problem solver
Customer Satisfaction focused
Enthusiastic and positive attitude
Speed and efficiency
Ability to type >50 words per minute at a minimum
Good interpersonal skills and ability to work successfully in a team environment
Must be able to pass pre-employment screens (background and drug test)

Benefits

Medical, Dental, Vision, Life Insurance
401k
Paid Holidays
Weekly Paychecks
$13.50 an hour
Full Time

#lpmmg

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