Senior Account Manager

4 weeks ago

Cincinnati, United States MedUS inc Full time
Job DescriptionJob DescriptionSummary
We are looking for an experienced, passionate and solution-oriented senior account manager to be responsible for multiple client accounts. The senior account manager's responsibilities include maintaining a thorough knowledge of our business and offerings, developing, and implementing strategic plans to grow accounts, managing, and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

To be successful as a senior account manager, you should be able to manage and develop your accounts and ensure client satisfaction. Ultimately, an outstanding senior account manager should have strong communication, customer service, and account management skills and be highly organized and accomplished at solving problems and closing deals.

Senior Account Manager Responsibilities:
  • Developing and implementing strategic plans to manage and grow accounts.
  • Retaining clients and building strong, trusting relationships.
  • Understanding client needs and identifying new business opportunities within your portfolio.
  • Providing superior customer service and ensuring client satisfaction.
  • Communicating and coordinating with internal teams to deliver solutions.
  • Identifying opportunities for improvement and proposing new tools and processes.
  • Supporting recruiters to improve their performance and reach targets.
  • Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
Senior Account Manager Requirements:
  • Bachelor's degree preferred.
  • 5+ years of experience with account management for MSPs, VMSs, and direct partnerships.
  • Experience managing large accounts and a busy desk.
  • Strong customer service and project management skills.
  • Excellent communication, interpersonal, and negotiation skills.
  • Proficiency in Microsoft Office and CRM software.
  • Highly organized and solution oriented.
  • Detail-oriented and able to prioritize.
  • Self-starter and able to work efficiently under pressure.
Physical Requirements:
  • Prolonged periods of sitting while utilizing technologies.

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