Field Manager

ABOUT ADOBE

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times.

APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with various service lines. The company is expanding and looking for individuals who want to make a difference and help those in need.

POSITION PURPOSE

In the Field Manager role, you will be responsible for supporting a team of community healthcare workers (or as we like to call them Care Navigators) and their daily tasks. Also, as the Field Manager, you will conduct weekly audits, chart reviews, and answer those everyday questions for your field staff. In this role, you will be responsible for training and traveling up to 4+ hours to meet with teammates and coworkers to oversee member visits (aka a “ride-along”). Traveling is a big part of the position to ensure their employees are successful. As the Field Manager, you must be detailed oriented and show initiative on how to improve performance as well as have suggestions for efficiency out in the field.

This position works closely with our other Field Manager and reports to our Director of Quality. In this role, you will be responsible for traveling throughout AZ, NV, and NM.

This position offers a hybrid schedule. You will be reporting to the Phoenix office (conveniently located off the 51, Glendale Ave. and 16th St.) three days per work with the option of working remotely two, with typical business hours, Monday-Friday, 8a-5p.

DUTIES & RESPONSIBILITIES

• Travel up to 40%; regions are identified and updated based on business needs. Travel may include into other states for training and oversight of staff.
• Conduct in-home assessments including performing preventative screenings on scheduled patients such as vitals, diabetic eye exams, bone density screenings, etc., following established guidelines as necessary and in training.
• Support Nurse Practitioners in completing annual assessments for our Medicare and Medicaid population, including adults and children.
• Audit chart and workflow processes for areas of improvement and to identify areas requiring performance improvement.
• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Develops personal growth opportunities; coaches, counsels, and disciplines staff when necessary; Provides performance evaluations and assesses competency annually; Develops and monitors corrective action plans, as necessary.
• Communicates job expectations, planning and monitoring and analyzing outcomes for opportunities of improvement.
• Interact with peers collegially, supporting efforts to improve outcomes throughout the organization.
• Establish strategic goals by gathering pertinent business, financial, services, and operations information aligned with the organization.
• Identify urgent and emergent situations for proper intervention.
• Participate in Quality Assurance Process Improvement.
• Compliant with all HIPAA regulations and maintain security of protected health information (PHI).
• Assumes responsibility for personal growth. Develops, maintains, and upgrades professional knowledge and practice skills through attendance at seminars, conferences and participation in continuing education and in-service classes.

SKILLS & QUALIFICATIONS

• Minimum of three (3) years of management experience.
• Minimum of three (3) years field experience.
• Strong management skills and ability to manage multiple tasks simultaneously.
• Exceptional communication, negotiation, and customer service skills.
• Strong attention to detail and ability to solve problems quickly and efficiently.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Excellent presentation, interpersonal, and excellent written and verbal communication skills to target audience.
• Strong relationship building skills, multitasking, prioritization, and solutions oriented.
• Ability to foster teamwork and develop cohesion among staff.
• Strong strategic thinking, critical thinking, analytical ability, verbal, and written communication skills to target audience.
• Excellent Communication skills — Listening, speaking, and writing.
• Personal management skills — Plan and manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Teamwork — The ability to work well with one or more groups.
• Interpersonal effectiveness — Relate to co-workers and build relationships with others in the organization.
• Strong work values — Dependability, results-driven, honesty, and a positive attitude.
• Experience working with and knowledge of Medicare Advantage, Medicaid, and Medicare

EDUCATION, LICENSES, & CERTIFICATIONS

• Associate degree required.
• Bachelor's degree strongly preferred.
• Medical Assistant degree required.
• Certified Medical Assistant preferred.
• Basic Life Support (BLS) certification.

BENEFITS & TOTAL REWARDS

• Paid Orientation and Training
• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (8 days)
• Paid Time Off (15 days)
• Paid Volunteer Hours

CHARACTER & COMPETENCIES

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS

• Regularly required to travel throughout the state and between states.
• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Continually required to travel in a vehicle in various temperatures.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing.

EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.