Hub (Call Center) Banker

2 weeks ago

Grand Rapids, United States Independent Bank Corporation Full time
Job DescriptionJob DescriptionBe Proud. Be You. Be Independent

Are you an experienced customer service professional looking to take the next step in your career? If so, we need you

At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.


About the Job:

As a Hub banker, you will have the opportunity to help customers improve their financial lives by leveraging knowledge of our products and services, including our full suite of digital offerings. You will play a critical role in issue resolution. And you will represent for many customers the voice of the bank.

Perks of the position include the opportunity to work a hybrid schedule after successful training (three days in the office and two days at home). Additionally, you will be eligible for monthly incentive. Successful bankers will have the opportunity to be promoted within the department, resulting in higher pay, deeper knowledge, and greater impact.

Working Arrangements:

This is a hybrid opportunity and you can expect to work as few as 3 days in the office each week, and as many as 2 days from home

There are two opportunities on this team with the following shifts available:

  • Monday - Friday from 9:00am - 5:30pm with the ability to flex either 1-hour earlier (8:00am - 4:30pm) or 1-hour later (10:00am - 6:30pm) given ample notice.
  • Monday - Friday from 11:30am - 8:00pm.

These shifts requires a Saturday rotation.

  • Competitive compensation package.
    • Additional incentive offered based on group and individual performance.
  • Hybrid working arrangements.
  • Flexible paid time off.
  • A knowledgeable, goal-driven, and exciting team of colleagues.
  • Exposure to different areas of banking and the ability to work with leaders within the industry.
  • Community-focused events and volunteer opportunities.

What You Will Do:

  • Answer inbound calls in a fast paced environment
  • Assist customers with account information.
  • Provide assistance to customers with overdrawn accounts.
  • Prepare letters, emails and provide follow up on all aspects of customer communication needs
  • Provide service to customers in all facets of online banking, mobile banking, and bill pay needs.
  • Support new accounts opened on-line
  • Process stop-payments, card disputes and fax requests
  • Provide clerical support for various report preparation and account monitoring
  • Escalate issues as needed.
  • Manage multiple projects and priorities without losing focus.
  • Perform additional duties as assigned.

What We’re Looking For:

  • High School Diploma or related required. Associates degree in a related field preferred.
  • High level of proficiency in Microsoft Office, comfort with new technologies, and ability to learn new processes.
  • Branch and/or Customer Service experience required.
  • Excellent verbal and written communications.
  • Rotating shifts. Ability to work various schedules, including late hours, and 1-2 Saturdays per month.
Be Proud. Be YOU. Be Independent

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