Customer Service Representative, CSR
4 weeks ago
Duties include:
A Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. A CSR...
- Liaises with patients, referral sources, and other team members to coordinate patient care
- Uses software systems to communicate effectively; keeps a record of all patient contacts
- Maintains strong working knowledge of products and services offered by company
- Maintains patient files as specified in company policy
- Answers phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
- Ensures complete and accurate patient registration, including demographics and insurance information
- Performs referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
- Ensures that referrals and other patient requests are addressed or processed in a timely manner
- Identifies patient needs or desires to recommend appropriate products or services
- Works with teammates to resolve customer complaints. Escalates complaints to leadership when necessary.
- Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service
About Us ---
Valley Respiratory Services, a division of Great Elm Healthcare, was founded in 2006 as a respiratory focused company. We have grown to add other companies to our family – bringing with it diversity in products to a full service DME provider, greater service area and continued excellent service throughout Maricopa, Yavapai, Pima and Pinal counties.
Our Values: A Great Elm Healthcare team member is...
- Collaborative and works with others to find solutions
- Results-driven and identifies and achieves goals that further our Mission
- Innovative and seeks solutions to challenges and takes initiative to improve
- Sincere and works with honesty, integrity and empathy
- Professional with high expectations for quality of work, competence, demeanor, ethics
Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care
Benefits:
- Medical Insurance- multiple plans to choose from
- Dental & Vision Insurance
- Short Term Disability & Long Term Disability Options
- Life Insurance
- Generous PTO plan
- Paid Holidays
- 401K match
- Competitive Pay
Position Location: 2330 W Broadway Rd, Ste 112, Mesa, AZ 85202
Requirements:About You ---
- High school diploma or equivalent
- 2+ years customer service experience
- Previous healthcare experience preferred
- Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills
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