Quality Control Lead

4 months ago

Romeoville, United States RJW Logistics Full time
Job DescriptionJob Description

Job Purpose:

The Quality Control Lead performs quality control (QC) functions, including checking pallets for construction integrity, identifying mis-picks and misplaced cases. Quality Control Associate will also work with Inventory Control Clerks to correct all errors and rebuild pallets.

Essential Duties and Responsibilities:

  • Review individual orders to determine correct quantities, packing, and general accuracy of selected orders.
    Complete required level of QC sampling, and required load audit forms.
  • Consult with appropriate Supervisor regarding any problems identified in the QC process including quality issues not meeting standards and/or potential safety issues.
  • Ability to coach selectors on job quality and efficiency.
  • Other duties and special projects as requested.
  • Must maintain good attendance.
  • Maintain safe work practices.
  • Maintain safeguards of confidential company information.
  • Works with the Supervisor to investigate customer complaints.
  • Performs driver check-in duties by reviewing customer invoices for accuracy.
  • Evaluates product returns and determines if product is okay to be taken back.

Additional Responsibilities:

  • Involved in training of Inventory Control Clerks
  • Processes Damaged material, ensures Returned Goods are properly inventoried, and monitors Suspense inventory to make certain any/all is properly researched
  • Helps maintain proper procedures throughout the warehouse by bringing up incorrect practices to the necessary leadership
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ensures compliance to inventory processes and procedures, and contractual obligations.
  • Ability to physically count articles or products on shelves, racks and pallets.
  • Utilize computer terminal to properly account for inventory issues, returns, and documentation.

Qualifications:

  • A minimum of one (1) year experience in QC role and/or product knowledge required.
  • Experience using WMS software a plus (Synapse preferred).
  • PC literate with experience with Microsoft Outlook, Word, Excel and Access Database.

Education and/or Experience Required:

  • High School Diploma or GED (General Education Diploma) equivalency.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to read and write emails.
  • Ability to physically count articles or products on shelves, racks and pallets.
  • Forklift certification a plus.

Language Skills Sets:

  • Must be able to effectively communicate, read, write, and speak English.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action.

Computer Skills:

To perform this job successfully, an individual must have knowledge of the Microsoft Office Suite for writing emails and interpreting and/or creating reports.

Physical Demands:

  • Must be able to occasionally lift and/or move up to 55 pounds.
  • Must be able to stand; walk; stoop; kneel; crouch; or crawl.
  • Must be able to activate phone systems utilizing keyboards and buttons.
  • Must be articulate and comfortable speaking in front of others.
  • Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
  • Frequently required to talk, hear, stand and walk.
  • Must be able to work in excess of continuous 8 hours when required.
  • Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
  • Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
  • Must be able to speak and communicate clearly over telephones.
  • Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

This is not the JD in its entirety.

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