Front Desk Agent

3 weeks ago

Dennis Port, United States Pelham House Resort Motel Full time

We invite you to come join a company that is dedicated to you as an individual as well as our company success We pride ourselves on being a great place to work as well as being Cape Cod\'s newest premier destination. We know that our team creates a positive feeling when you walk through our doors, it\'s what we call \"The Pelham Experience.\" If you would like to be part of this rapidly growing organization, we invite you to come join our hospitality team. As a Front Desk Agent, you will be required to work at all 3 properties: Pelham House Resort, Pelham on Earle, & Pelham in Main; acting as the first point of contact between guests & Pelham Hospitality, while upholding company culture & making guests feel welcomed & valued. Your duties: Answer phone & email inquiries from potential guests in a timely & respectful manner. Make telephone & online reservations for resort & resort restaurants. Assist in managing guests check in & check out process & billing. Resolve guest concerns & implement resolutions using discretion & judgment. Ensure that guest spaces & lobby are always clean & tidy. Maintain complete knowledge at all times of: Pelham Hospitality?s three unique properties: Pelham House Resort - Dennis Port: 33 rooms & suites, 3 restaurants & bars, wedding venue & event space. Pelham on Earle - Harwich: 27 rooms, restaurant & bar. Pelham on Main - Dennis: 27 rooms & suites. All hotel features, services & hours of operation. All room types, numbers, layout, d?cor, appointments & location. All room rates, special packages, promotions & events. Daily house counts & expected arrivals & departures. Room availability status for any given day. Concierge Duties: Educate guest about Cape Cod & Dennis Port. Offer to assist in making restaurant & activity reservations. The Ideal Candidates will: Act as a liaison between guests & any department including the kitchen, housekeeping, maintenance etc. Regularly interact & communicate with Pelham team members & external vendors in a friendly, upbeat, professional & courteous manner. Be friendly, self-motivated & able to multi-task in a lightening paced environment, while maintaining a calm demeanor. Will be highly focused on providing excellent customer service & anticipating guests needs in order to accommodate them.

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