Restaurant Supervisor

2 weeks ago

Billings Metropolitan Area, United States DoubleTree Billings Full time
Job DescriptionJob Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Supervisor for the DoubleTree by Hilton in Billings, MT.

Job Purpose:

This job description provides a basic guideline of the duties, responsibilities and requirements of this position. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

  • Supervise the operations of the hostess stand to ensure an optimal level of service and hospitality is provided to the guests.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Follow all applicable Company Standard Operating Procedures.
  • Maintain work areas clean and organized.
  • Use proper cash handling and accounting procedures.
  • Act a Restaurant Manager when required.
  • Answer telephone; take reservations.
  • Complete other duties as assigned by supervisor to include cross training.
  • Display knowledge of cocktail and wine service.
  • Display knowledge of food preparation.


Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

  • Occasionally. Paperwork.
  • Concrete, tile, rubber mats covering tile, linoleum, carpet, etc.
  • Pick up trays, speak with guests, clean, obtain supplies.
  • Clean; inspect side work.
  • Serve and speak with guests.
  • View restaurant, maneuver through crowds and staff.
  • . Obtain overhead supplies and food from window. Serve guests at arm’s length.
  • Distribute menus, use telephone, write, stock supplies. Serve plates and hold glasses with beverages.
  • Use cash register, adding machine, telephone, garnish plates.
  • Move chairs, tables, glassware and China carts. Average weight: 25 lbs. Maximum weight: 50 lbs.
  • Food trays, beverage containers, glass racks. Average weight: 25 lbs. Maximum weight: 50 lbs.
  • Operate cash register, stock supplies, serve guests.
  • Assurance of food quality and consistency.
  • Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice. Work late nights or early mornings.
  • Seating of guests, handling money, operate cash register, view restaurant and employee appearance.

Other:

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

Pay is DOE

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