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IT Admin and Project Coordinator

2 months ago

Wayne, United States RCH Solutions Part time
Job DescriptionJob DescriptionAbout Us
RCH Solutions is an established and rapidly growing global provider of computational, research, and data science expertise within Life Sciences and Healthcare. At RCH Solutions, our team rallies around a culture crafted for learning and achieving. We’re relentless in our pursuit for innovation and demanding of ourselves to deliver a ground-breaking computing experience for our clients, so that they can deliver life-saving science to humanity.

Core Values
At RCH, our Core Values are more than just words—they represent the threads that weave together the fabric of our culture. Used as a guide when interviewing new team members; as a barometer when evaluating our performance as individuals and teams, and even when deciding which customers to work with, RCH’s Values embody the behaviors upon which we measure our success and create a framework for our growth as people and professionals.

Our Core Values:
  • Embrace Excellence: We strive for best in class delivery of innovation and service.
  • Be Accountable: Integrity, ownership and accountability are non negotiables.
  • Adventure Together: We are committed to fostering a culture that embraces continuous improvement.
  • Succeed as a Team: We believe harnessing the power of a team drives outcomes not achievable by individuals.
  • Boundaries and Balance: Work-life balance is a core facet of our culture.

If you share in our core values, then we encourage you to continue reading this posting as you may have found a great home for your career.

Job Description
RCH Solutions is seeking a detail-oriented and highly organized IT Admin and Project Coordinator to join our Services Team. You will be working closely with our Service Delivery Managers to maintain accurate project records, ensure efficient time management, and support the smooth operation of IT service delivery. This role is designed for approximately 20 hours per week, offering flexibility and a great opportunity for those seeking a balanced work life along with the opportunity to get started in a rewarding IT career.

Specific focuses and responsibilities include:
  1. Time Management and Reporting:
    • Ensure timely entry of hours by team members
    • Follow up on missing time entries
    • Verify accuracy of time allocation to projects and tasks
    • Distinguish between billable and non-billable hours
    • Prevent duplicate hour entries across team members
    • Escalate exceptions (e.g., multi-engineer troubleshooting)
  2. Project and Task Tracking:
    • Maintain up-to-date task statuses in the project portal
    • Keep project boards current with accurate statuses
    • Manage and clean up tickets, closing unnecessary ones
  3. Executive Functioning:
    • Coordinate meetings, taking notes, assigning tasks
  4. Reporting and Documentation:
    • Generate On-Time Delivery (OTD) hours reports for select clients
    • Ensure proper use of templates and formatting
    • Manage documentation review process
  5. Administrative Support:
    • Assist with marketing-related tasks as needed
Essential Qualifications:
  • Strong attention to detail
  • Excellent organizational and time management skills
  • Proficiency in project management tools and time tracking systems
  • Good communication skills for following up with team members
  • Ability to maintain accurate records and generate reports
  • Familiarity with IT service management practices
Preferred Qualifications:
  • Experience in IT project management or administration
  • Knowledge of Agile methodologies
  • Familiarity with IT service desk operations

**This role is fully remote and the candidate must be available to work on an East Coast time schedule.

**Role is only open to applicants not needing sponsorship now or in the future, no third parties please.
 

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