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Practice Manager

4 months ago

Point Pleasant Beach, United States EverVet Partners Full time
Job DescriptionJob DescriptionJoin Our Team – Practice Manager Position Available 
 
Situated in close proximity to the Jersey Shore, Point Pleasant Veterinary Hospital takes pride in catering to Point Pleasant, NJ, and its neighboring regions. We are currently in search of a committed Practice Manager to join our esteemed team.
 
At Point Pleasant Veterinary Hospital, our Practice Manager plays a crucial role in overseeing day-to-day operations and ensuring the smooth functioning of our facility. They manage staff, schedule appointments, maintain inventory, and handle administrative tasks. Additionally, they play a key role in financial management, including budgeting and maximizing profitability. Serving as a liaison between our veterinary team and hospital owners, Practice Managers ensure alignment with our overall goals and vision.
 
Come join us as we continue our pursuit of excellence in veterinary care, and embark on a rewarding professional journey with our dedicated team.
 
 About Our Hospital:
At the Point Pleasant Veterinary Hospital, our primary concern is always for the patient’s best interest and to preserve a high quality of life.
Our veterinary team blends professional competence with compassion for personalized care. We desire to provide the highest quality medical and surgical care to our patients and offer the best possible service to our clients. We believe in treating every patient as our pet and giving them the same loving attention and care. We are highly trained, experienced animal lovers committed to providing our patients with the best care possible.
Key Responsibilities 
Essential Duties and Responsibilities (other duties may be assigned):
 
Human Resources:
  • Plan and schedule optimal staffing for maximum productivity and service excellence.
  • Recruit, interview, and hire practice team members with owner approval.
  • Organize and facilitate regular team meetings and supervise team members, handling performance evaluations, disciplinary procedures, and terminations.
  • Conduct team member exit interviews, mediate personnel issues, and maintain high morale and motivation.
  • Develop and implement employment benefit programs and maintain a comprehensive set of employment policies and manuals.
  • Maintain confidential employee files and oversee team member training and development.
 
Financial Management:
  • Review and purchase supplies and equipment, ensuring optimal prices through periodic reviews.
  • Analyze fee schedules for services and products, adjusting as necessary to maximize profitability.
  • Manage accounts payable and receivables to ensure accurate and timely handling.
 
 
Marketing:
  • Develop and execute a detailed marketing plan in collaboration with the owner, covering internal and external marketing strategies.
  • Ensure marketing efforts yield a demonstrable ROI within budget constraints, analyze and report on marketing efforts, and manage website and social media marketing.
  • Address client inquiries and complaints, oversee client education initiatives, and measure and report client satisfaction through exit interviews.
 
Practice Organization:
  • Oversee all client service activities and implement strategies to enhance the client/patient experience.
  • Analyze patient throughput and scheduling, developing strategies to maximize efficiency and client satisfaction.
  • Maintain appropriate inventory systems, including setting reorder points and ensuring compliance with DEA regulations for controlled substances.
  • Establish and maintain vendor relationships and ensure equipment and building maintenance to minimize costs.
  • Collaborate with veterinarians to maintain high-quality medical standards and oversee information technology resources and practice management software.
 
Law and Ethics:
  • Develop and maintain a Risk Management Plan and ensure compliance with local, state, and federal laws and regulatory agencies.
  • Uphold high ethical standards set by AVMA Code of Ethics and practice confidentiality policies for employees, clients, and patients.