Clinic Operator Clerk
2 weeks ago
Clinic Operator Clerk
Purpose: Receives/directs incoming telephone calls as well as assists Clinic Director and Office Coordinator with non-clinical projects and clerical duties.
Additionally,
- Processes requests for health information.
- Prints registration sheets daily.
- Supports primary fax queue employee daily and assumes primary responsibility when primary employee is absent.
- Performs non-clinical QI projects and reports results to Office Coordinator.
- Promptly and professionally answers telephone calls. Routes calls/messages appropriately offering voice mail or redirection of calls as needed.
- Welcomes patients/clients/visitors and directs and addresses their needs accordingly.
- Responsible for scheduling and checking out at front window and at side 2 checkout, as directed.
- Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
- Appropriately and courteously screens solicitors for relevance to organization’s needs.
- Explains financial requirements to the patients and/or responsible parties and collects copays as required while working at front window and side 2 checkout.
- Responsible for keeping the reception area and office files clean and well organized.
- Monitors supplies and requests supplies when necessary.
- Monitors office equipment in work area and reports issues to Office Coordinator.
- Performs other duties as assigned.
Academic, Certifications, & Trade Qualifications
- High school diploma or equivalent
- Previous medical office experience preferred
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