Event Monitoring Engineer

2 weeks ago

Curtis Bay, United States Three Point Solutions Full time
Job DescriptionJob Description

Job Title: Event Monitoring Engineer / Sr. Systems Engineer

Client: Health Care Insurance Company

Duration: 12 Months (Contract to Hire)

Location: Baltimore, MD 21224

Description:

This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications, and critical business processes using a variety of tools to identify hardware, software, and environmental anomalies.

The successful candidate will proactively look for ways to improve processes, address inefficiencies, and document new processes as they evolve. This role requires shift work as the Technology Operation Center operates 24/7, and members are expected to provide coverage outside of their normal shift hours when needed. This is a full-time position and can be performed remotely.

Responsibilities Include:
  • Provide "eyes-on-glass" monitoring using Dynatrace and other monitoring tools.
  • Support a 24x7 system monitoring service to proactively identify and assess problems.
  • Provide oversight, coordination, and visibility for critical business processes.
  • Perform system health checks.
  • Identify, investigate, verify, report, communicate, and escalate critical events.
  • Review device logs for documentation and analysis.
  • Develop runbooks for repeatable processes.
  • Follow basic triage steps, monitor production systems, and ensure their high availability.
  • Facilitate and coordinate the necessary IT response to system problems.
  • Provide event management and problem management support to service owners and IT managers.
  • Coordinate and facilitate conference bridges as part of event management.
  • Author reports, participate in incident review meetings, engage in active incident and problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, and draft process documents for team activities.
  • Communicate effectively with stakeholders, supporting and facilitating open communication between all parties.
Required Qualifications:
  • Experience:
    • 5 years of software, hardware, and/or systems engineering experience.
    • At least 2 years in NOC/TOC, Command Center roles.
    • 3+ years of IT experience and familiarity with performance monitoring tools.
    • 3+ years of Dynatrace monitoring experience.
    • 2+ years operating in a command center in an Event Monitoring/Event Management role.
    • Ability to assess and monitor events and respond or escalate as necessary.
    • Knowledge of system and network infrastructures, including LAN/WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and databases.
    • Strong analytical skills with the ability to collate and interpret data from various sources.
    • Strong communication skills, both verbal and written, with a natural aptitude for collaboration.
Desired Qualifications:
  • 3+ years of experience with Splunk, SCOM, SolarWinds, or other performance monitoring tools.
  • Process engineering or process management experience.
  • Experience working in a ServiceNow environment.
  • Experience reporting against and managing Service Level Agreements (SLAs).
Education Level:

Bachelor's Degree

In Lieu of Education:
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required, in addition to the required work experience.

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including those who may be demanding or otherwise challenging.

Licenses/Certifications:
ITIL Foundations v3 within 180 Days Preferred

#ZR

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