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Airport Lounge Host
3 months ago
Airport Lounge Host
Pay: $22.00-$23.00 per hour
Host Job Summary
The Host is a personal representation of the service and overall hospitality of The Club lounge opening inside the San Francisco International Airport. They set the tone for the guest’s entire visit. Upon arrival at the lounge the Host will greet the guest, calling them by name, check credentials and/or process sales and usher guest into the lounge. The Host provides lounge tours and completes guest discrepancy reports.
Host Basic Skills
Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly and warm spirited.
Guest Experience- Maintains a friendly, cheerful, and courteous demeanor at all times ensuring highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Speaking – Talking to others to convey information effectively.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Conflict Resolution – deescalate situations in a professional and courteous manner.
Problem Solving – develop solutions to remove obstacles to problems that may arise.
Host Primary Job Duties
Interact with guests via premier clubroom/bar environment in a professional and pleasant manner.
Welcome guests by name and assist them throughout their stay.
Being accountable and taking ownership of the guest's experience from beginning to end.
Employing the Guest First philosophy in meeting guests' needs and expectations.
The ability to listen to the guest's needs, in turn offering confident recommendations, resulting in high satisfaction from the guest with the service they received.
Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting guest experience at the forefront of everything you do.
Knowledgeable about the lounge, each guest and the surrounding area
Communicate with guests over the phone and in person.
Provide all information guests need to enjoy their stay; it may include providing information on the facilities and the services for booking.
Possess basic working knowledge of alcoholic beverages and food offerings
Complete paperwork related to daily sales, passenger counts and miscellaneous reporting
Always follow established safety procedures. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
Other duties as assigned
Host Minimum Acceptable Qualifications:
Strong communication skills and willingness to work as part of a team
Ability to effectively and pleasantly present information one-on-one and in group settings to guests and other team members of the Company
Passion for servicing guest with proactive solutions.
Ability to follow directions and procedures, effective time management and organizational skills
Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner
Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
Be able to stand during entire scheduled shift
Ability to handle the stress of a face-paced work shift up to ten (10) hours
Requires the ability to lift and / or move up to 40 pounds
Requires the ability to walk, bend, twist, and stand to perform normal job functions
Report to work on a regular and timely basis
Able to work rotating shifts including weekends and holidays
Must be able to pass and obtain security background check and clearance to work in airport environment
Benefits:
Medical Insurance (Health, Dental, Vision)
Disability Insurance
Vacation and PTO
401K Plan with generous Company Matching
Employee Assistance Program (EAP)
Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
ABOUT THE COMPANY
Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2023 for being one (ranked 24th) of the fifty fastest growing businesses in the Chicago-area We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.
