Call Center Customer Service Agent
3 weeks ago
Job Overview:
We are seeking a highly motivated and energetic individual to join our team as a Call Center Customer Service Agent. In this role, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Answering incoming calls and responding to customer inquiries
- Providing outstanding customer service and support
- Resolving customer issues in a timely and efficient manner
- Documenting customer interactions and updating customer records
- Providing product information and assisting customers with making purchase decisions
- Upselling and cross-selling company products or services
Skills, Knowledge and Expertise
- High school diploma or equivalent
- Previous customer service experience
- Excellent verbal and written communication skills
- Ability to effectively manage high call volumes and handle customer inquiries with professionalism and patience
- Strong problem-solving and decision-making skills
- Familiarity with computer systems and ability to navigate multiple software applications
- Ability to work independently and as part of a team
Benefits
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
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