Storefront-Meeter Greeter

4 weeks ago

Lakeland, United States DKMRBH Inc Full time
Job DescriptionJob Description

Position: Storefront-Meeter Greeter/CSR (739350)

Location: Lakeland, FL 33801

Interview: In-Person

Storefront-Meeter Greeter - Must be bi-lingual (English/Spanish)

Job Description:

Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.

** Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.

** Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.

** Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.

** Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.

** Assists customers with referrals to other agencies and community resources.

** Monitors lobby traffic flow and notifies supervisor of any issues.

** Completes client registration clearances (CRAD) as needed.

** Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.

** Ensures electronic case records are documented thoroughly and properly as required by Department procedures.

** Processes incoming and out going mail and scanning documents into the appropriate electronic file.

** Performs special work assignments and other related work/duties as required or assigned.

** Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Skills/Knowledge:

  • Knowledge of the principles and techniques of effective communication.
  • Knowledge of office procedures and practices.
  • Knowledge of basic arithmetic.
  • Ability to deal with the public in a tactful, courteous and effective manner.
  • Ability to speak clearly and correctly.
  • Ability to listen effectively.
  • Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
  • Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
  • Ability to review data for accuracy and completeness.
  • Ability to organize and maintain filing systems.
  • Ability to perform basic arithmetical calculations.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to communicate effectively.

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