FL-DCF-Lakeland-ESS Storefront-Meeter Greeter

2 weeks ago

Lakeland, Florida, United States nLeague Full time
Job DescriptionJob Description

Job id: 739350

Department: DCF

Position: Storefront-Meeter Greeter (

Location: 200 N. Kentucky Ave, Lakeland, FL 33801

Duration:12 + Months

  • Must be bi-lingual (English/Spanish)
  • FL-DCF-Lakeland-ESS Storefront-Meeter Greeter - Must be bi-lingual (English/Spanish)
  • FL-DCF-Lakeland-ESS Storefront-Meeter Greeter - Meet/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.

Job Description:

  • Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
  • Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
  • Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
  • Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
  • Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
  • Assists customers with referrals to other agencies and community resources.
  • Monitors lobby traffic flow and notifies supervisor of any issues.
  • Completes client registration clearances (CRAD) as needed.
  • Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
  • Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
  • Processes incoming and out going mail and scanning documents into the appropriate electronic file.
  • Performs special work assignments and other related work/duties as required or assigned.
  • Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Required:

  • Must be bi-lingual (English/Spanish)
  • Must have a high school diploma or equivalent
  • Public facing customer service experience in a professional work environment
  • Experience working in a multicultural workplace
  • Able to multi-task in a busy environment
  • Ability to stand for long periods of time
  • Experience processing applications for assistance for Healthcare and community services
  • Ability to organize and maintain filing systems

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