Guest Services Coordinator

4 weeks ago

Panama City Beach, United States The Sports Facilities Companies Full time
Job DescriptionJob Description

GUEST SERVICES COORDINATOR - Publix Sports Park

Sports Facilities Management, LLC

LOCATION: Panama City Beach, FL

DEPARTMENT: GUEST SERVICES

REPORTS TO: ASSISTANT GENERAL MANAGER - CLIENT SERVICES

STATUS: PART-TIME

ABOUT THE COMPANY:

Publix Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Panama City Beach, Fl. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Publix Sports Park is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Coordinator provides all guests' first point of contact. This position is expected to provide excellent customer service to all visitors and display a vast knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

GUEST SERVICES:

  • Act as a liaison between the venue and the guests
  • Provide superior customer service
  • Register guests and process payments for leagues, camps, clinics, drop-in, etc.
  • Help ensure compliance with all cash handling procedures
  • Be knowledgeable about facility programs (format, pricing, meeting dates/times)
  • Operate multi-line phones
  • Maintain confidentiality and discretion with guest and team member information
  • Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager
  • Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
  • Know and enforce the venue policies and procedures
  • Service as MOD & attend weekly leadership meetings
  • Complete special projects, daily assignments, and other duties as assigned by General Manager

MINIMUM QUALIFICATIONS:

  • Must be at least 18 years of age
  • Flexible work schedule nights, weekends, holidays
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and work well with others
  • Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS

  • Must be able to lift 50 pounds waist high
  • May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise


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