Regional Service Manager

2 months ago

Dayton, United States Gabrielli Truck Sales Full time
Job DescriptionJob Description

Gabrielli Rental & Leasing Regional Operations Manager

Job Description:

The Regional Operations Manager oversees and manages the service operations and personnel for locations within assigned territory.

Responsibilities:

  • Reports to Fleet Director
  • Demonstrates daily alignment with the company's Core Purpose and Core Values
  • In conjunction with the Fleet Supervisors, establish financial goals and operational objectives for the branch service department
  • Responsible for the Leasing Service Departments Profit and Loss (P&L)
  • Provide coaching and guidance to department staff to achieve operational excellence and a high level of customer satisfaction
  • Oversee Service Department staff hiring goals - Participate in employee recruiting initiatives to identify and secure staffing needs
  • Review and manage key performance indicators to determine operational and financial performance opportunities including OOS days and Sub costs
  • Review and oversee inventory levels are established to meet service department needs – Perform monthly inventory audits
  • Performs quality control audits on preventative maintenance services
  • Perform staff performance reviews and provide wage recommendations based on achievement of goals and objectives
  • Identify training and development needs of Service Technicians and department staff • Identify revenue growth opportunities and work with sales and service team to win new business
  • Learn the products and systems we represent along with OEM guidelines and policies • Mentors and coaches to ensure the branch operations and personnel are working in compliance with all company and industry safety regulations
  • Proficient with service department operating systems including work order management and OEM warranty processing
  • Ability to collaborate and work with all department managers as a team to achieve company goals and objectives
  • Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decisionmaking process; Makes timely decisions
  • Develops and manages strong relationships at all levels of customer’s organization and maintains customer confidence
  • Coordinates cost effective, self-managed travel schedules
  • Other duties may be assigned

Qualifications

  • Highly developed mechanical background in heavy construction or industrial equipment industry
  • Great attention to detail and solid organizational skills
  • Solid teamwork, communications, and interpersonal skills • Customer Oriented
  • Professionalism
  • Coordination and Planning
  • Multi-Tasking
  • PC Proficiency (Microsoft Office, excel, word, etcl)
  • 8+ years' experience in dealer service or fleet maintenance operations within the heavy equipment industry
  • 2+ years of experience managing people

Gabrielli Truck Sales is an Equal Opportunity Employer. We value a diverse and inclusive working atmosphere. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to pregnancy, race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. Gabrielli Truck Sales provides reasonable accommodations for employees and applicants with disabilities or pregnant consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know.

Benefits:

  • Medical and Dental plan
  • Paid Holidays
  • Paid vacation and sick/personal time
  • 401k with an employer match
  • EMPLOYER Paid Life insurance benefit
  • Gym Reimbursement program

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