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IT Support Technician II
5 days ago
Would you like to work in a collaborative environment with an incredible team of technologists?
We are looking for a team member that is hands-on innovative solutions.
IT Support Technician IIto work in San Francisco, CA.(Hybrid - 2 days remote/3 days in office). This role will
provide day-to-day remote and on-site support. This position will require a candidate that will be the technical expert on all areas of end user system support.
Responsibilities:
- Provide senior level workstation/laptop support
- Ability to provide remote support for a professional hybrid work environment
- Systematically resolve issues related to workstations and laptops
- Escalate and support level 3 engineers to identify, troubleshoot, and resolve user problems
- Provide exceptional customer service while being able to manage day-to-day IT operations, critical situations and communicate the urgency of all issues as appropriate
- Document issues/problems and solutions for both IT team members and end users
- Be available as on-call support as needed
BasicQualifications:
- 3-5 years relevant technical and functional experience in a hybrid Windows based environment
- 3-5 years of experience supporting Windows and MacOS workstations, laptops, and virtual environments
- 3-5 years of experience providing technical support in the financial industry a plus
- Bachelors degree in a relevant field required.Will consider 5-7 years of experience and/or certifications in lieu of degree
Preferred Qualifications:
- Ability to interface with all levelsofproductionand management Team
- Strong diagnostic and troubleshooting skills to restore immediate use of systems
- Strong documentation and communication skills
- Strong diagnostic and troubleshooting skills to restore immediate use of systems
- Strong documentation and communication skills
- Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams
- Windows 11, Outlook and Office 365 support and troubleshooting,SharePoint client end support
- System build,deployment,and maintenance
- Strong familiarity with desktop security products
- Firm understanding of Active Directory Administration
- Deep functional understanding of Lenovo Desktops and Laptops, MSFT Surface, iPhones, iPads
- Familiarity with Microsoft Configuration Manager and Microsoft Endpoint Management
- Experience with MDM systems such as MobileIron and Microsoft Intune
- Experience with MFA solutions (e.g. RSA, MS Authenticator, Duo, etc.)
- Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, identity and access)
- Relevant Microsoft Windows certifications are desired but not required
Perks of working with our Client:
- Inclusive culture, providing a great work/life balance
- Cigna Health benefits, Medical, dental & vision coverage for employee
- PTO
- 401K Match
- Educational benefits for trainings, conferences, certifications, etc.
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