Operations Manager

2 weeks ago

Memphis, United States French Truck Coffee Full time
Job DescriptionJob Description

Interested in working with speciality coffee? We have an exciting opportunity here at French Truck for an experienced leader in operations working with our Memphis, TN locations This role will be based out of our Crosstown location at 1350 Concourse Ave., Memphis, TN 38104.

The Operations Manager is tasked with the supervision of assigned French Truck Coffee retail locations, with a focus on safety, quality, and continuous improvement. The Operations Manager is responsible for providing guidance to Store Managers in operations including labor and regulatory compliance, inventory control, scheduling, expense control, and operational performance, while fostering and maintaining a friendly, welcoming, organized, clean and customer service driven atmosphere. They act as a representative of French Truck Coffee, building and fostering professional relationships internally with staff, and externally with vendors and suppliers, and are responsible for operational execution, financial performance, and special projects as assigned. The Operations Manager will be required to travel to their assigned retail locations consistently which may result in traveling often.

Essential Job Functions

  • Partner with the Director of Operations to set and leverage data analytics to drive organizational decision-making
  • Review and monitor inventory, scheduling, performance, purchases, and other expenses to ensure teams and facilities are within budget.
  • Organize activities surrounding services and installations for new store openings that fall within your assigned territory
  • Establish and manage safety, quality, and productivity standards for all Team Member positions.
  • Regularly inspect the facilities to ensure compliance with all programs, policies, and standards.
  • Help to establish and maintain strong, positive, credible, professional external relationships with all parties relevant to French Truck Coffee including customers, vendors, suppliers, and manufacturers
  • Maintain strong communication with Shop & Cafe managers regarding current vendor information and product ordering methods
  • Consistent travel to assigned retail locations in your territory

Supervisory Job Functions

  • Organize and facilitate weekly meetings for store level management teams, as well as regular 1-on-1 conversations with store managers individually.
  • Work with fellow Operations Managers to share and develop best practices in all aspects of the business
  • Develop performance goals collaboratively with direct reports, reflecting the companys goals, business needs, and strategic directives
  • Ensure that current business needs and performance goals are clearly communicated to managers, ensuring that information is filtered down through the entire staff
  • Provide fair, constructive, and timely feedback towards performance expectations and goals
  • Ensure store managers are maintaining proper labor, sales, and supply costs
  • Provide assistance, guidance, and coaching support as needed
  • Conduct performance evaluations according to French Truck Coffees established systems and policies
  • Perform other duties or special projects as necessary

Competencies

  • Teamwork
  • Responsibility
  • Commercial Awareness
  • Decision Making
  • Effective Communication
  • Leadership
  • Integrity
  • Result Orientation
  • Problem Solving
  • Organizational Competency

Education/Experience Requirements

  • High school diploma or GED; Bachelors degree in business administration or related field preferred
  • At least three (3) years of operations management experience in the food service, food product manufacturing and/or hospitality industry with multi-unit experience required; five (5) years preferred

Skills/Qualifications

  • Knowledge of operations including manufacturing/production, distribution, and supply chain management
  • Identify risks and threats in current and emerging operational strategies and outcomes
  • Excellent verbal and written communication skills
  • Excellent interpersonal, motivational, team building, and leadership skills
  • Meet all customer service expectations and standards in interactions with customers, vendors, and fellow team members
  • Must possess a strong commitment to safety, quality, and continuous improvement with a hands-on, cooperative approach in a team environment
  • Strong organizational skills and accountability in completing all tasks in a thorough, accurate and timely manner
  • Ability to prioritize and delegate tasks effectively while using strong emotional intelligence
  • Advanced computer skills including proficiency with Excel and other Microsoft Office Suite
  • Excellent time management skills with the proven ability to manage multiple priorities effectively and efficiently while regularly meeting deadlines

Working Conditions & Physical Demands

  • Able to lift up to 50 pounds
  • Able to sit at a desk for prolonged periods of time on occasion
  • Able to stand for prolonged periods of time on occasion
  • Mix of standard office, manufacturing, and retail store environments
  • Travel Required: 25% to 50% of the time between assigned locations

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between French Truck Coffee and any of its employees.

EEO Statement

French Truck Coffee is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability protected veteran status or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.

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