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Service Scheduler

4 months ago

Murray, United States BMW Of Murray Full time
Job DescriptionJob DescriptionOur service scheduling team assists customers when they call into the dealership. They make service appointments, help trouble shoot minor issues and provide excellent customer service which aligns with our brand.
This role is critical as it may be a customer's first interaction with our dealership. We strive to provide a level of customer service which is premier and matches our premier brand.
Responsibilities:* Assist customers calling into the dealership* Communicate information to the rest of the team* Use our systems to keep notes/follow up* Have specific knowledge of our brand * Provide exceptional customer service which is consistent with our brand
Qualifications:* Friendly and Professional Attitude* Work Well With Others* Able to sit for extended period* Interest in learning about automotive industry* Previous customer service background on the phones