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Host

3 months ago

Kissimmee, United States SM Restaurants Inc Full time
Job DescriptionJob DescriptionDescription:

Reports To

Manager On Duty


Job Summary

Our host team represents the face / image of our brand. This position requires a positively outgoing personality that enjoys speaking / interacting with every guest. We believe in providing legendary service. Our goal is to provide the kind of unique and genuine sort of personal care and attention that our customers tell stories about. We start with a warm Turkish Welcome EVERY TIME by saying


Activities & Responsibilities

Primary

  • Guests are the number one priority and must be greeted immediately upon entry
  • At all times walk out from behind the host stand toward the guest. When you make eye contact, smile and say, “Hosgeldeniz, welcome to Bosphorous.”
  • Warmly and graciously greet all guests and seat them at desirable tables. Always strive to have the guest happy with their table.
  • Open the front door for guests entering or leaving the restaurant when possible.
  • Provide guests with menus and inform them of their server’s name upon seating.
  • Communicate any special requests, celebrations, or other relevant information to the server immediately after seating guest
  • Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
  • Professionally answer telephone calls with “Thank you for calling Bosphorous Turkish Cuisine location this is name how may I assist you?” and respond to inquiries or transfer calls.
  • Properly document large party inquiries and delivery to management for follow-up.
  • Maintain contact with servers to ensure that dining details are handled properly, and customers' concerns are addressed.
  • Routinely check tables for availability, cleanliness, and proper setup.
  • Maintain cleanliness of host stand and entry area
  • Ensure menu books are clean at all times.
  • Receive and record guests' dining reservations. Obtain first and last name, phone number, and email. Including any special requests, celebrations, server or seating preferences.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms every 20 minutes.
  • Direct guests waiting to be sat to enjoy a cocktail at the bar or fire pit.
  • WINTER PARK: Maintain constant supply of chicken adana samples and offer to passers-by whenever not actively engaged in other duties.
  • Relay messages to servers and bussers as needed in regard to large parties.
  • Thank guests as they leave and invite them to return with a farewell Turkish phrase.
  • Attend all scheduled employee meetings and offer suggestions for improvement.
  • Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant


Supplemental

  • Take and prepare to-go orders.
  • Promptly and courteously open doors for guests.
  • Inform manager on duty of any seating issues with servers.
  • Maintain running side work (checking the restrooms, cleaning glass windows, host stand, menus, … ect)


Tools & Technology

  • OpenTable
  • Toast POS


Requirements:

Experience working as a host or in a similar role

Standing / Walking up to 8 hours continuously

Lifting up to 50 lbs alone, and up to 80 lbs as a team