Client Services Representative

4 weeks ago

Lancaster, United States Eurofins USA BioPharma Services Full time
Job DescriptionJob DescriptionCompany Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
Group's key figures are approx. 3 billion Euros turnover, 400 laboratories across 44 countries and more than 35.000 staff.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

Job Description

Job Description

·Are you good with customers?  Enjoy building long-term relationships with customers and colleagues?  Enjoy problem solving?  Looking for a career with a stable company that will allow you to grow and develop as a person and a professional?  Consider joining Eurofins as a Client Service Representative. 

  • Serve as the primary communication link between the client and laboratory operations
  • Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
  • Interpret and communicate technical information and manage stakeholder requirements
  • Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
  • Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
  • Work in a team-based environment to meet department and company goals.
  • Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
  • Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution
Qualifications

Basic Minimum Qualifications

  • Excellent communication skills- with oral and written
  • Strong organizational skills and attention to detail
  • A strong desire to learn.  Eurofins offers a comprehensive training program for this position
  • Ability to prioritize work autonomously
  • Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
  • Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
  • Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
  • Authorization to work in the United States indefinitely without restriction or sponsorship

The Ideal Candidate will Possess:

  • Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment. 
  • Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook.  Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.


Additional Information

Additional information

Position is full-time, Monday - Friday 8:00am - 5:00pm.  Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

www.eurofins.com

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

  • Client Services Representative

    2 weeks ago

    Lancaster, United States Eurofins USA BioPharma Services Full time

    **Company Description** Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent...

  • Client Service Representative

    4 weeks ago

    Lancaster, United States VCA Antech, Inc. Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional...

  • Client Service Representative

    2 months ago

    Lancaster, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service...

  • Client Service Representative

    3 weeks ago

    Lancaster, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service...

  • Customer Service Representative

    1 month ago

    Lancaster, United States SMG Full time

    Stoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a chance to get a foot in the door...

  • Customer Service Representative

    2 weeks ago

    Lancaster, United States SMG Inc Full time

    Job DescriptionJob DescriptionOur company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what’s best for our customers and creating solutions that will leave a...

  • Customer Service Representative

    1 month ago

    Lancaster, United States SMG Inc Full time

    Job DescriptionJob DescriptionOur company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what’s best for our customers and creating solutions that will leave a...

  • Customer Service Representative

    4 weeks ago

    Lancaster, United States SMG Inc Full time

    Job DescriptionJob DescriptionOur company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what’s best for our customers and creating solutions that will leave a...

  • Member Services Representative

    4 weeks ago

    Lancaster, United States EVERENCE SERVICES, Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members via telephone, video, and electronic channels. Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond to member...

  • Member Services Representative

    4 weeks ago

    Lancaster, United States EVERENCE SERVICES, Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members via telephone, video, and electronic channels. Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond to member...

  • Member Services Representative

    1 week ago

    Lancaster, Pennsylvania, United States EVERENCE SERVICES, Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members via telephone, video, and electronic channels. Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond to member...

  • REMOTE - Client Service Associate

    4 weeks ago

    Lancaster, United States Graham Full time

    Job Description Position: REMOTE - Client Service Associate Status: Full-Time Hourly (40 hours) Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch * P henomenal customer service, written, and verbal communication skills* ABOUT THE ORGANIZATION: This...

  • REMOTE - Client Service Associate

    3 weeks ago

    Lancaster, United States Graham Full time

    Job Description Position: REMOTE - Client Service Associate Status: Full-Time Hourly (40 hours) Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch * P henomenal customer service, written, and verbal communication skills* ABOUT THE ORGANIZATION: This...

  • REMOTE - Client Service Associate

    1 month ago

    Lancaster, United States Graham Inc. Full time

    Position: REMOTE - Client Service Associate Status: Full-Time Hourly (40 hours) Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch * Phenomenal customer service, written, and verbal communication skills* ABOUT THE ORGANIZATION: This is a temporary, REMOTE – Client Service Associate opportunity with the...

  • REMOTE - Client Service Associate

    4 weeks ago

    Lancaster, United States Graham Inc. Full time

    Position: REMOTE - Client Service Associate Status: Full-Time Hourly (40 hours) Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch * Phenomenal customer service, written, and verbal communication skills* ABOUT THE ORGANIZATION: This is a temporary, REMOTE – Client Service Associate opportunity with the...

  • Customer Service Representative

    1 month ago

    Lancaster, United States Help At Home Full time

    Help at Home is hiring a Care Supervisor (Customer Service Representative)! Help at Home is the nation's leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and...

  • Client Relations Representative

    4 weeks ago

    Lancaster, United States Greenawalt Roofing Company Full time

    **This position is not remote or hybrid** Overview: **Responsibilities**: - Handle inbound and outbound calls with our clients professionally and efficiently - Assists with client inquiries, orders, and issue resolution - Maintain accurate records of customer interactions, project details and communications using our CRM system and communication tracking...

  • Dispatcher - Customer Service Representative

    2 weeks ago

    Lancaster, United States Service 360 Group Full time

    **WHY YOU SHOULD JOIN OUR DISPATCH - CUSTOMER SERVICE TEAM** **ABOUT SERVICE 360 GROUP** We are an experienced, full-service contractor that handles each job with professionalism and excellence. We do not compromise on service, when you reach out to us, you receive **quality, integrity, and dependability**. To remain one of the top service companies in the...

  • Customer Service Representative

    1 week ago

    Lancaster, Pennsylvania, United States INTERIORS HOME Full time

    'Service with a smile,' someone said back in the day. If this describes how you approach a customer, please join the INTERIORS HOME team as a part time Customer Service Representative. _We are hiring for two (2) positions in Lancaster and one (1) position in York._A 2023 Best Places to Work in PA, INTERIORS HOME is a family-owned residential furnishings...

  • Customer Service Representative

    1 week ago

    Lancaster, California, United States Circle K Stores, Inc. Full time

    Store : 108 East Avenue K, Lancaster, California 93535 Availability Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged Customer Service Representative, Customer Service, Representative, Retail, Service