Change Management Expert

2 months ago


Hanover, United States ONE Elite Staffing Full time
Job DescriptionJob DescriptionPosition: Change Management Expert/LeadThe Maryland Department of Transportation (MDOT) is seeking a highly skilled and motivated IT Change Management Lead to join the Office of Transportation Technology Services (OTTS). The IT Change Management Lead will drive the change management process across all modal IT across MDOT, ensuring effective communication, stakeholder engagement, and minimal disruptions during IT changes.

Key Responsibilities:

Create and execute communication plans to inform stakeholders across MDOT about IT changes, defining key messages, channels, and update frequencies.
Identify all stakeholders impacted by IT changes and engage with them proactively to gather feedback, manage expectations, and address concerns.
Perform impact assessments to understand the effects of IT changes and develop strategies to mitigate risks and minimize disruptions.
Evaluate training needs related to new IT systems and processes, and develop and deliver training programs, workshops, or webinars.
Establish support channels to assist users during the transition period, ensuring timely and effective responses to inquiries and issues.
Gather and analyze feedback from stakeholders to identify trends, pain points, and areas for improvement.
Work closely with IT project teams to ensure alignment with customer needs and project timelines.
Assist in quality assurance and user acceptance testing to ensure IT changes meet requirements and expectations.
Track customer satisfaction and adoption rates following IT changes, providing ongoing support and follow-up as needed.

Qualifications:

Bachelor's degree in Information Technology, Business Administration, or a related field.
Proven experience in IT change management, stakeholder engagement, and communication planning.
Strong understanding of IT systems, processes, and tools.
Excellent communication and interpersonal skills.
Ability to analyze feedback and data to drive continuous improvement.
Proactive approach to problem-solving and risk management.
Experience in developing and delivering training programs.
Familiarity with quality assurance and user acceptance testing processes.

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