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Customer Service

4 months ago

Metairie, United States Tandem PT Full time
Job DescriptionJob Description

Are you comfortable talking to strangers?  Are you a self-starter?  Is being organized high on your priority list?  If so, we think you’d be a great fit for us.  We are looking for someone who can multi-task and prioritize projects in a timely manner.  Someone who can communicate effectively with people from all different backgrounds, both written and verbally.  Most importantly, we are looking for someone who values great customer service and client relationships the way we do.  If you have a positive outlook on life, are flexible, committed to learning, and you love helping others, we would love to speak to you

About Us

We are a locally owned physical therapy clinic in Metairie, Louisiana and have a strong wellness program which includes Pilates classes and private lessons.  Our owners, Lauren and Christy are both physical therapists and long-time friends.  Together, they opened Tandem PT in June 2018 and have seen consistent growth ever since.  Tandem PT believes in providing exceptional care and customer service to the people in our community so they can stay active and healthy throughout their life.  We have a unique model that allows us to deeply understand our patients and the problems they need solved.  This has allowed us to develop meaningful relationships and grow our practice largely through return patients, their friends and family.     

Visit our website www.tandempt.com for more information.

We have an increased client and patient load and are looking for the right person to help us deliver an exceptional customer experience for our patients. This goes significantly beyond what is offered by most health care facilities and is key to our patient satisfaction and continued growth.

The right person is likely to have been working in a customer-facing environment and has a history of dealing with customers, answering questions on the phone and in person, and is able to stay organiezd with a variety of tasks.

The Role

You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, and ensuring that all of our customers are looked after and made to feel welcomed whenever they enter your world.

Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients who inquire about our services over the phone or in person and excelling at retaining those patients as lifelong customers of the business. You will do that by creating the type of customer service experience that people will be happy to pay for and just as happy to tell others about. 

Tasks:

  • Communicate the value of our service (in person and over the phone) and be able to explain how what we do is worth the price we are asking
  • Hold a lengthy (at least 15-20 minute) conversation with new patients/ prospects over the phone, ensuring patients are committed and bought into our service
  • Successfully handle price objections
  • Provide an exceptional waiting room environment for our patients, one that they’ll look forward to coming back to
  • Communicate with patients before, during and after appointments in order to ensure that satisfaction is being achieved
  • Organize and plan all schedules – maximizing efficiency and revenue for the clinic as well as ensuring patient's and clients stick to their recommended frequency of care
  • Foster deep relationships with patients
  • Call insurance companies to verify benefits and assist with attaining additional authorizations as needed
  • Perform clerical tasks that keep workflow organized and efficient. 

Skills:

  • Caring personality with eagerness to help others
  • Organization and planning 
  • Follow through on commitments to customers, prospects and co-workers 
  • Communicate with customers and co-workers clearly, respectfully and timely
  • Be able to multi-task while ensuring cycles are being completed
  • Quickly and proficiently understand and absorb new information
  • Must have attention to detail
  • Persistence 
  • Proactivity and initiative 
  • Alertness 
  • Resourcefulness 

What we will do for you:

  • Provide ongoing training and support in the field of customer service, and front desk administration
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff as well as very friendly customers
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality-based service

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