Front Desk Coordinator

1 month ago

Boynton Beach, United States Palm Beach Periodontics Full time
Job DescriptionJob Description

Front Desk Coordinator needed

Do you have a way of making people feel at ease and comfortable, even if you don’t know them? Our team is full of individuals who are caring, energetic, and constantly striving to go above and beyond for our patients and the practice. This position offers you the opportunity of the stability of a career in healthcare with a healthy life/work balance at our Boynton Beach location

NO Experience Needed:

Prior healthcare or dental office experience is a plus, but it’s certainly not required. We offer paid training for the right person with a great attitude, a helpful heart, and a love of learning 

How will you make a difference?

You will have the incredible honor to set the stage for each patient’s appointment. When our patients walk in, you will be the first person they see to reassure them they have made the right decision in choosing our practice, it really changes their day Not only that, but it sets the expectation for the appointment and lets our patients know their appointment will go as smoothly as possible, allowing the patient to be receptive to our recommendations.

Some of your duties will include:

-       Making sure patients feel welcome as soon as they walk in the door

-       Reviewing and organizing patient charts for accuracy and authenticity, new patient coordination (intake evaluations, forms, insurance verification), preauthorizations

-       Using your friendliest phone voice to answer incoming calls, take messages, complete outreach to patients (some re-engagement required)

-       Consistent cross-training for optimal career growth (offered and expected)

-       Assisting in opening and closing the office

-      Clearly direct patients through next steps, minimizing confusion and scheduling accurately for future appointments

-       Understanding and respecting patient privacy laws

-       Assist in pre-testing, chart documentation, and troubleshooting issues to set up the doctor and patients for a successful appointment

-      Taking time to clearly explain treatment options presented by the doctor and assist patients in making the most informed decision about their periodontal care

-      Provide comprehensive information about the benefits and advantages of our services, creating a strong value proposition

If these sound like you, please apply

-   You can get along great with anybody, are full of energy, and people feel charged up just being around you.

-   You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.

-       You are comfortable with technology (being open to learning is key, we use Denticon practice management software) and can communicate verbally and in-writing in a positive, professional manner. 

-   You’re known for doing what you say you’re going to do – no excuses Your reputation for honesty and integrity is legendary.

-   You don’t know the meaning of “someone else’s problem” or “that’s not my job.” You’re always willing to jump in and help.

-   You take pride and ownership in your work – whatever you do, you do it well.

-   You are openly grateful to the people around you and see yourself as an integral part of your team’s success (because we will).

-   You’re always up for learning something new, and you master new skills quickly.

-   You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.

About Us

  We are a surgically oriented periodontal dental specialty practice that takes pride in providing a boutique feel to our patients, aiming to offer the highest level of clinical care while also providing five-star customer service. First established over 50 years ago, we have 2 AWESOME locations We are proud to have created an environment where patients and team members alike enjoy coming to. 

We Offer (upon eligibility):

-       Paid time off

-       Uniform stipend

-       Continuing Education reimbursement

-       Performance based employee bonuses 

If you want a career where you can literally help the people in your community have better lives, this is the job for you. We value your time, so we’ll be back in touch with you very quickly.

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