Sr. Sales Support/ Customer Service Rep

2 weeks ago

Sparta, United States SaniSure LLC Full time
Job DescriptionJob DescriptionABOUT SANISURE

SaniSure is a multinational manufacturer of single-use bioprocessing solutions (SUT) used in the production of biological drugs, including monoclonal antibodies, cell therapies, gene therapies, and vaccines. With operations in the U.S. and in Europe, SaniSure operates a leading platform of vertically integrated critical fluid management technologies and integrated solutions. Its single-use products and system solutions are sold to global pharma and biotech companies and are used from R&D through full-scale commercial cGMP manufacturing of among the most innovative large molecule therapeutics and vaccines.

We continue to be on a robust growth trajectory, via both organic and inorganic growth, as the company capitalizes on increasing global demand and continues its transition from a component manufacturer to an integrated systems and solutions provider.

Our primary offering includes high-value assembly solutions and a portfolio of market-leading products, including PharmaTainer bottles and carboys and related assemblies, Mixed4Sure mixing solutions, Flex4Sure bags and bag assemblies, Fill4Sure needles and needle assemblies, fittings, clamps and a wide range of silicone, braided and thermoplastic tubing solutions. The company has a growing portfolio of innovative solutions serving fast-growth applications, such as cell and gene therapies.

SaniSure is a high-growth, nimble and innovative company with a strong customer and market focus. Join us and grow your career at SaniSure

This is a pivotal role in ensuring SaniSure’s customers receive exceptional customer service experiences while also supporting the Company’s sales team by providing excellent communications with a customer-centric approach with the ability to multi-task in a fast-paced environment while collaborating with internal resources from the beginning of the quoting process through successful delivery to the end customer. This role is on-site.

Essential Functions:

  • Provide accurate product information, pricing, quotes, modifications, and product availably and delivery dates.
  • Process orders, quotes, returns, and exchanges accurately and efficiently.
  • Respond promptly to customer inquiries via phone, email, and chat, demonstrating professionalism and empathy.
  • Resolve customer complaints and concerns in a timely and courteous manner, striving to exceed customer expectations.
  • Coordinate with purchasing and production departments to track order status.
  • Run open order report daily. Communicate with customers and sales representatives of any potential delays or issues regarding customer orders.
  • Maintain customer database and update records with sales interactions and transactions in the in ERP system.
  • Partner with applicable departments to identify customer/order issues. Reacting with a sense of urgency.
  • Ensure drawings are approved and signed prior to beginning the quoting process.
  • Review (in ERP) BoM’s (Bill of Materials) to ensure capability of producing orders by confirming all costs, parts and labor.
  • Ensure margin accuracy by maintaining open communication with the sales team for approval.
  • Collaborate with the sales team to provide pre- and post-sales support.
  • Share any upselling and cross-selling opportunities with sales team to maximize sales revenue.
  • Prepare sales reports, presentations, and other documentation as needed.
  • Stay informed about product features, benefits, and specifications to effectively address customer inquiries and support sales team.
  • Participate in ongoing product training sessions to enhance product knowledge.
  • Share customer feedback and insights with relevant department to drive continuous improvement.
  • Proactively communicate with internal and external customers.
  • Performs other tasks as assigned.

Qualifications:

  • High School diploma or equivalent; bachelor’s degree preferred.
  • 7+ years’ related customer service experience in a manufacturing environment for customized products, preferably in a Bio-Pharma or similar highly regulated (ISO) industry.
  • Experience using ERP (Syteline preferred).
  • Aptitude for working with technical data associated with product lines.
  • Proven analytical and critical thinking skills.
  • Must be self-motivated with the ability to work independently as well as part

  • Customer Service Rep(01148)

    3 days ago

    Sparta, United States Domino's Pizza Full time

    At Five Star Pizza, our people come first!! To back that up, we start all of our team members OVER MINIMUM WAGE, provide BENEFITS and offer a FUN and SAFE work environment where you will learn how to make the BEST PIZZA in the WORLD!! Here at Domino Customer Service, Service, Restaurant, Retail, Customer

  • Outside Contractor Sales

    6 days ago

    Sparta, United States ACE HARDWARE Full time

    Job DescriptionJob DescriptionProvide customer support to walk-in retail and contractor customers and answer the phone and emails from customers. Assists customers with issues such as product selection, pricing and availability. Determine customer expectations in order to recommend specific products based on cost , availability or specification. Generate...

  • Business to Business Sales Representative

    6 days ago

    Sparta, United States Infinity Business Group Full time

    Job DescriptionJob DescriptionB2B Sales ProfessionalAbout Us:At Infinity Business Group, we believe in the power of driven individuals who excel in various fields. As a B2B Sales Professional, you'll have the opportunity to leverage your unique skill set and passion for building relationships to drive business growth. Join us in a dynamic and...

  • Account Manager

    6 days ago

    Sparta, United States THK Rhythm Full time

    POSITION SUMMARY This salaried exempt position will report directly to the Sales & Marketing ; MAJOR DUTIES AND RESPONSIBILITIES Manage Sales Passenger Car OEM & Tier 1 accounts, service, and customer support Build and maintain positive customer relationships, collect cus...

  • Account Manager

    6 days ago

    sparta, United States THK Rhythm Full time

    POSITION SUMMARYThis salaried exempt position will report directly to the Sales & Marketing ; MAJOR DUTIES AND RESPONSIBILITIESManage Sales Passenger Car OEM & Tier 1 accounts, service, and customer supportBuild and maintain positive customer relationships, collect cus...

  • Center Operations Coordinator

    6 days ago

    Sparta, United States United Service Organizations (USO) Full time

    Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members...

  • Senior Network Engineer/ CCIE NJ or NC

    2 weeks ago

    Sparta, United States Blue Rock Consulting Full time

    Job DescriptionJob DescriptionSenior Network EngineerLevel: Senior/Non-Managerial Status: Full-TimeLocation(s): US-NJ or NC Travel: Approximately 15%Role DescriptionAs a Senior Network Engineer-L3, your primary responsibility is to provide design, consulting, implementation, and support services to our client’s customers. Engineers at this level have...

  • Senior Wireless Network Engineer

    7 days ago

    Sparta, United States CareerBuilder Full time

    Job Description Job Description Senior Network Engineer specializing in Wireless Level: Senior/Non Managerial Status: Full Time Location(s): US-NJ-NC Travel: Approximately 25% Role Description As a Senior Network Engineer-L3, your primary responsibility is to provide design, consulting and implementation, and support services to the client's customers....

  • Senior Wireless Network Engineer

    2 weeks ago

    Sparta, United States Blue Rock Consulting Full time

    Job DescriptionJob DescriptionSenior Network Engineer specializing in WirelessLevel: Senior/Non Managerial Status: Full TimeLocation(s): US-NJ-NC Travel: Approximately 25%Role Description As a Senior Network Engineer-L3, your primary responsibility is to provide design, consulting and implementation, and support services to the client's customers....

  • Patient Service Representative

    3 days ago

    Sparta, United States Spectrum Health System Full time

    Provides clerical support to assist in the delivery of quality health care services. Essential Functions:Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments. Performs clerical fun Patient, Representative, Service, Retail, Healthcare

  • Remote Account Manager

    Found in: Jooble US O C2 - 6 days ago

    Sparta, TN, United States THK Rhythm Full time

    This salaried exempt position will report directly to the Sales & Marketing manager. Manage Sales Passenger Car OEM & Tier 1 accounts, service, and customer support Build and maintain positive customer relationships, collect customer feedback, and persuade customers to purchase or specify THK products. Prepare presentations and conduct sales calls...

  • Account Manager

    Found in: Jooble US O C2 - 5 days ago

    Sparta, TN, United States THK Rhythm Full time

    POSITION SUMMARY This salaried exempt position will report directly to the Sales & Marketing ; MAJOR DUTIES AND RESPONSIBILITIES Manage Sales Passenger Car OEM & Tier 1 accounts, service, and customer support Build and maintain positive customer relationships, collect cus...

  • HVAC/R Service Technician

    2 weeks ago

    Sparta, United States A&B Mechanical Contractors, Inc. Full time

    Job DescriptionJob DescriptionWe are seeking an individual with at least 3 years of HVAC experience. Join our diversified services company offering Commercial, Industrial and Residential Plumbing, HVAC, and Electrical services.Qualifications:· 3 years minimum HVAC experience.· Ability to troubleshoot and diagnose HVAC related issues.· Highly motivated,...

  • Nail Technician

    6 days ago

    Sparta, United States Salon Di Panache and Medi Spa Full time $15 - $60

    We will train if you have a cosmetology permit or license.2 Salons with Full And Part Time hours.Full Time Benefits included! We are a brand new salon and Medi spa looking to fill many positions.We are looking for nail technicians to join  our team of professionals.Nail Artist/Technician Wanted. We offer many in salon benefits such as:401k.dental and...

  • Mechanical Designer

    6 days ago

    Sparta, United States Multistack LLC Full time

    Job DescriptionJob DescriptionThe HVAC industry is an exciting industry that impacts energy usage on a global scale. Multistack is the leading HVAC manufacturer and creator of modular chiller systems. We are seeking a Mechanical Designer to join our team!We offer competitive wages and a great benefits package, which includes health, dental, vision, and life...

  • Product Developer

    7 days ago

    Sparta, United States tesa tape Full time

    tesa tape is a leading manufacturer of pressure-sensitive adhesives serving the paper and print, appliance, automotive, building supply, electronics, and transportation industries, among others. The plant in Sparta is part of a global, German company with over 7,000 self-adhesive products and system solutions and about 5,000 employees worldwide. We are...

  • Hair Stylist

    6 days ago

    Sparta, United States Salon Di Panache and Medi Spa Part time $15 - $100

    Must have a NJ Cosmetology license.Looking for a Change....Our Salon is looking for an innovative and experienced hairstylist to join our growing team of professionals with multiply locations.   We are a salon with over 20 years experience and brand new salon and medi spa location looking to fill many positions. Salon Di Panache is constantly busy with walk...

  • Center Operations Coordinator

    2 weeks ago

    Sparta, United States USO Full time

    Job DescriptionJob DescriptionWhy join our team?With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education...

  • Plastics Extrusion Operator

    7 days ago

    Sparta, United States TACO Metals Full time

    Job DescriptionJob DescriptionIf you’re bold, enjoy a challenge, and always looking to innovate, you’ll feel right at home at TACO Metals. We realize our strength is in collaboration with like-minded and talented people – from designers and engineers to project managers, sales representatives, and beyond.Our mission is to be the only Company our...

  • Plastics Extrusion Operator

    2 weeks ago

    Sparta, United States TACO Metals Full time

    Job DescriptionJob DescriptionIf you’re bold, enjoy a challenge, and always looking to innovate, you’ll feel right at home at TACO Metals. We realize our strength is in collaboration with like-minded and talented people – from designers and engineers to project managers, sales representatives, and beyond.Our mission is to be the only Company our...