Bilingual Intake Specialist
2 months ago
Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist - receptionist to take client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients’ lives every day. If this sounds like a job you’d love, apply now
Compensation:$32,000
Responsibilities:- Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
- Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
- Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload
- Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency
- Work with our dedicated reception team to ensure the best possible customer service to all clients, both on the phone and in person
- Assist with processing mail and covering other clerical tasks
- Skilled with Microsoft Office, especially Microsoft Excel
- Previous legal experience a plus
- Sales or customer service experience highly valued
- Firm knowledge of spreadsheet and data management, as well as computer skills
- Strong ability to communicate eloquently and empathetically a must
- High school diploma or GED is a requirement; Bachelor’s degree is a plus
At the Law Office of John W. Redmann, L.L.C., we make it our mission to empower our clients and help them get a fair result through the legal process. For more than 30 years, our personal injury law firm has helped clients throughout Louisiana identify negligent parties and their insurers and then hold them accountable in personal injury lawsuits — lawsuits that result in them paying monetary damages to our clients for the injuries they have suffered. We currently have offices in Gretna, Louisiana, and Metairie, Louisiana, and are looking to expand into the New Orleans Metro area in the near future.
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