Entry Level Personal Assistant

1 month ago

Reno, United States Web Craft Stylers Full time
Job DescriptionJob DescriptionDescription
We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Call Center Agents. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through inbound and outbound calls. You will play a key role in delivering a positive customer experience and resolving inquiries and issues in a timely and efficient manner. 

Key Responsibilities
  • Handle inbound and outbound calls in a professional and courteous manner.
  • Provide accurate information and assistance to customers regarding products, services, orders, and inquiries.
  • Identify and assess customers' needs to achieve satisfaction and ensure resolution of issues.
  • Utilize effective communication and active listening skills to understand and empathize with customers' concerns.
  • Document all interactions and maintain accurate records of customer accounts and inquiries in the database.
  • Follow company policies and procedures to resolve customer complaints and escalate issues as needed to the appropriate department.


Skills, Knowledge and Expertise
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service, call center, or related field is advantageous.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and ability to build rapport with customers.
  • Proficiency in using computer systems and navigating multiple software applications simultaneously.
  • Ability to multitask and work in a fast-paced environment.
  • Problem-solving skills and ability to think quickly on your feet.


Benefits
  • Disability Insurance
  • Employee Assistance Program
  • Employee Discount
  • Flexible Schedule


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