Helpdesk Tech I

5 days ago

Houston, United States Worldwide Oilfield Machine Full time
Job DescriptionJob Description

Who We Are

Worldwide Oilfield Machine (WOM) is a premium flow control and pressure containment systems manufacturer. Our employee-driven company exists to partner with relevant stakeholders in local communities in which we operate, delivering reliable, innovative, cost-efficient, and climate-conscious solutions to our customers’ business needs. We strive to improve the quality of life for the people in our global communities through intentional investments in education, paving the way for future generations.

What We Do

WOM leverages its four decades-strong design, engineering, and manufacturing expertise with an agile, solutions-driven approach to answer your most challenging equipment needs involving:

  • Flow Control
  • Pressure Containment
  • Hydraulic Fracturing
  • Subsea Production

We are currently looking for a Helpdesk Tech to provide support to our Houston locations. This position will provide fast and useful technical assistance on computer systems and network, answer queries on technical issues and offer advice to solve them. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must also be customer-oriented and patient to deal with difficult customers.

Essential Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements:

  • Bachelor’s degree in information technology, Computer Science or relative field.
  • Prior helpdesk or customer support experience.
  • Ability to diagnose and resolve basic technical issues.
  • IPv4/IPv6, HTTP, DNS, DHCP, Subnetting, VPN
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Good understanding of computer systems, mobile devices and other tech products
  • Customer-oriented and cool-tempered.

WOM employees enjoy a fast-paced environment, where your day-to-day contributions make a real impact to the organization. We enjoy celebrating cultural diversity and successes as a team. We provide an excellent compensation and benefits package, including medical/dental/vision insurance, a 401(k) plan with company match, short- and long-term disability, paid holidays, vacation and more.

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