Helpdesk Tech

4 months ago

Houston, United States AMSYS Innovative Solutions Full time
  1. Responding to customer inquiries via phone, email, or chat.
  2. Troubleshooting basic technical issues related to hardware, software, and networks.
  3. Logging and tracking customer support requests using a ticketing system.
  4. Escalating more complex issues to higher-level support teams as necessary.
  5. Providing customers with status updates on their support requests.
  6. Maintaining a high level of customer satisfaction and keeping customer interactions professional.
  7. Documenting support solutions for future reference.
  8. Keeping up-to-date with new technologies and products to provide better support.