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Accounts Receivable Specialist
3 months ago
Wilmar LLC, proud owner of Performance Tool and other brands, is a leading supplier of quality tools to major retailers and distributors throughout North America and internationally. We’re growth oriented, customer obsessed, and proud of our history while being focused on building an even better team for tomorrow. Come grow with us
The Accounts Receivable Specialist monitors payment deductions for key accounts, as assigned, and collects repayments as necessary to enhance customer profitability and cash flow.
Essential Duties and Responsibilities
- Monitor the Accounts Receivable Aging Report and web portals for assigned accounts.
- Identify and resolve open deductions stemming from various customer claims, including claims related to disputes over prices, discounts, shortages, returns, and delivery requirements.
- Collaborate internally with team members from various departments, including Finance, Sales, Customer Service, and Operations to successfully research the validity of deductions.
- Ensure Accounts Receivable balances are adjusted to properly reflect closed claims. Obtain all necessary documentation to support adjustments.
- Submit claims to customers for the repayment of deductions that are deemed to be invalid. Track and monitor all open claims to ensure timely repayment.
- Submit claims to freight carriers for customer deductions resulting from failures of service. Track and monitor all open freight claims to ensure timely payment.
- Collaborate with various departments to identify trends and opportunities for process improvements related to customer disputes.
- Provide backup support for the cash application and returns processing functions.
- High school diploma/GED required; Bachelor’s degree preferred
- Minimum 2 years related work experience in the fields of accounting, sales support, or operations
- Experience in a high-volume environment within the wholesale industry strongly preferred
- Prior experience in customer communications is strongly preferred
- Experience with collections helpful
- Proficient with Microsoft Office; Excel, Outlook, etc.
- ERP system experience is required.
- Ability to build strong customer and staff relations with integrity, care and compassion
- Excellent listening, verbal and written communication skills
- Self-motivated and the ability to work in a team environment; maintain a positive and respectful attitude
- Ability to respond to common directions. Ability to read, write and speak English. Ability to effectively present information.
- Adhere to Company Policy and Procedures
- Perform duties as workload necessitates
- Communicate regularly with supervisor about Department issues
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Consistently report to work on time prepared to perform duties of position
Wilmar, LLC. benefits include:
- Medical insurance (United Health Care NexusACO base plan with 2 PPO buy up options)
- Delta Dental insurance (up to $2,000 annual benefit)
- Vision (United Healthcare)
- Company paid Long Term Disability
- Company Paid Group Life Insurance ($20,000 benefit)
- Company Paid AD&D
- Employee Assistance Program (EAP)
- Voluntary Group Term Life Insurance/AD&D
- Voluntary Accident Insurance
- 401(k) profit sharing plan with employer match
- Paid time off: vacation and sick time
- Eight paid holidays
- Annual incentive plan
- Employee discount on Wilmar, LLC products
Wilmar, LLC is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.