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Laptop Repair Technician

3 months ago

Montgomery, United States 525 TECHNOLOGIES Full time
Job DescriptionJob DescriptionJob Title: Laptop Repair Technician

Position Overview:


525 Technologies is seeking a skilled Laptop Repair Technician to join our innovative team. The ideal candidate will have extensive experience in diagnosing and repairing laptops, handling both hardware and software issues. As a Laptop Repair Technician at 525 Technologies, you will be responsible for providing top-tier technical support, performing precise repairs, and ensuring our customers receive exceptional service.

Key Responsibilities:


  • Diagnose Issues: Identify and troubleshoot hardware and software problems with laptops, including issues related to the motherboard, hard drives, memory, screens, keyboards, and operating systems.
  • Perform Repairs: Conduct repairs on laptops, such as replacing faulty components, upgrading hardware, reinstalling operating systems, and restoring data.
  • Technical Support: Provide technical assistance to customers, both in-person and remotely, to resolve laptop-related issues.
  • Quality Assurance: Test laptops after repairs to ensure they function correctly and meet 525 Technologies' quality standards.
  • Inventory Management: Maintain an organized inventory of spare parts and tools, and order new supplies as needed.
  • Customer Service: Communicate with customers to explain the nature of the problems, the repair process, and the estimated time and cost of repairs.
  • Documentation: Keep detailed records of repairs, parts used, and customer interactions in 525 Technologies' database.
  • Stay Updated: Stay informed about the latest laptop technologies, repair techniques, and software updates to ensure our customers receive the best service.
Qualifications:


  • High school diploma or equivalent; certification in computer repair or a related field is a plus.
  • Proven experience as a laptop repair technician or in a similar role.
  • Strong knowledge of laptop hardware components and operating systems (Windows, macOS, Linux).
  • Proficiency in using diagnostic tools and repair equipment.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills and the ability to explain technical issues to non-technical customers.
  • Ability to work independently and manage time effectively.
  • Customer service-oriented with a focus on delivering high-quality work.
  • Physical ability to lift and handle laptops and related equipment.