Outbound Call Center Representative

3 weeks ago


Carmel, United States Syrahealth Full time
Job DescriptionJob Description

SH-507 Outbound Call Center Representative, IN

About Syra Health:

Syra Health is a healthcare consulting company with a mission to improve healthcare by providing innovative services and technology solutions. Syra Health aims to achieve its goal by becoming a valuable partner to government, payers, providers, life sciences organizations, and academic institutions. Syra Health offers products and services in digital health, behavioural and mental health, population health management, health education, and healthcare workforce.

For more information, please visit www.syrahealth.com.

Duties/Responsibilities:

  • Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
  • Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
  • Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed.

Education and Experience:

  • Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
  • Computer/keyboarding proficiency strongly preferred.
  • Knowledge of company products, services and benefits preferred.



  • Carmel, United States Allied Solutions, L.L.C Full time

    NOTE: This is a DIRECT HIRE position with Allied Solutions. Allied is looking for solution seeking Customer Service professionals that want to be a part of our success! **$1500 Dollar Sign on Bonus Program** Come be energized with us in a fun work environment where you are valued and appreciated! We are looking for people that want growth opportunity...


  • Carmel, United States VCA Antech, Inc. Full time

    Client Service Representative VCA Companion AMC We are seeking a Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a...


  • Carmel, United States VCA Animal Hospitals Full time

    Client Service Representative VCA Companion AMC We are seeking a Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable...


  • Carmel, United States VCA Animal Hospitals Full time

    Client Service Representative VCA Companion AMC We are seeking a Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...


  • Carmel, United States OneCause Full Time Full time

    Job DescriptionJob DescriptionDescription:Are you ready to kick-start your sales career journey and make an impact on the non-profit sector? Join us as a Sales Development Representative!We're on the lookout for a dynamic Sales Development Representative who thrives on achieving results and is passionate about leveraging their expertise in the nonprofit...


  • Carmel, United States VCA Antech, Inc. Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional...


  • Carmel, United States CorVel Full time

    ** Customer Service Representative** **Job Category****:** Administrative (Field) **Requisition Number****:** CUSTO005219 Showing 1 location **Job Details** **Description** **JOB SUMMARY:** Responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state...


  • Carmel, United States Axia Women’s Health Full time

    Job Details Description Axia Women’s Health  is leading the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of more than 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN...


  • Carmel, United States The National Bank of Indianapolis Corporation Full time

    Lead Customer Service Representative - Hazell Dell Banking CenterPrimary Duties and Responsibilities: The teammate operates a teller window by providing prompt, efficient, accurate and high-quality customer service. Represent the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to appropriate...


  • Carmel, Indiana, United States Indiana University Health Full time

    Job Description Do you enjoy helping others? Do you want to make a direct impact on the lives of our patients but don't want to do hands on care? If you have experience in Customer Service, Scheduling, Call Center then this job could be for you Position Details: Job Title: Customer Service Representative I Company: IU Health Department: Riley Neurology ...


  • Carmel, United States Kelly Services, Inc. Full time

    Kelly Services is seeking Escrow Customer Service Representatives for a financial company located in Carmel, IN. Duration: 6 months Shift: Monday - Friday 10:00 am - 6:30 pm Pay Rate: $16.89/hr Description of Duties: Inbound Calls (75%): Manage incom Customer Service Representative, Customer Service, Escrow, Representative, Retail, Staffing


  • Carmel, United States Superior Life Full time

    Job DescriptionJob DescriptionPart time or full time sales representative We’re looking for remote part time or full time independent sales representatives to market highly unique identity theft restoration and legal services to consumers, small business owners, and to employee groups as a voluntary benefit. Advanced commissions, bonuses and most...


  • Carmel, United States Allied Solutions, LLC Full time

    The core responsibilities of the Validation Specialist I include but are not limited to performing Outbound Calls to Insurance Agents/Regional offices or utilizing various electronic means such as websites for verification of loan collateral coverage. Works with vehicle and mortgage outbound calls. Job Duties and Responsibilities: Verifications...


  • Carmel, United States Allegion Full time

    Creating Peace of Mind by Pioneering Safety and Security Business Development Representative, Virtual Sales - Schlage Lock, LCN, VonDuprin - Carmel, IN Business Development Representative, Virtual Sales As a Business Development Representative, Virtual Sales at Allegion , you will be at the forefront of promoting our cutting-edge commercial...


  • Carmel, United States Goodman Campbell Brain and Spine Full time

    Job DescriptionJob DescriptionGoodman Campbell TeamAt Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality. We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a...


  • Carmel, United States CornerStone Staffing Full time

    Are you an Administrative professional looking to grow with an organization? CornerStone Staffing is currently recruiting for a Automotive/Mortgage leader in the Insurance Industry. Job Title: Automotive Insurance Representative Location: ONSITE - Carmel, IN Pay: $16.00/hr. Schedule: Mon - Fri 9:00AM-5:30PM (30 Min Lunch) Job Description:. Handle...


  • Carmel, United States Ronnoco Coffee LLC Full time

    Job DescriptionJob DescriptionRonnoco Beverage Solutions, the Midwest's leading supplier of specialty coffees & Teas and full service beverage programs, is seeking a Regional Sales Representative to grow our Foodservice coffee business within the Indianapolis, IN area. This is an opportunity for a creative sales professional to identify potential...


  • Carmel, Indiana, United States Nationalrr Full time

    Join Our Team as a Client Service Representative!National Record Retrieval is a dynamic legal services company focused on medical record retrieval for clients across the country. Our team is rapidly expanding and we are looking for talented individuals who thrive in a fast-paced environment. If you have excellent problem-solving skills, impeccable customer...


  • Carmel, United States Axia Women's Health Full time

    At Axia Women's Health,recognized as a Great Place to Work for a 2nd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing...


  • Carmel, United States The Cake Bake Shop Admin LLC Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeThe Customer Service Representative plays a crucial role in our office organization and is responsible for various administrative tasks. This team member is responsible for developing strong relationships with customers, departments, and employees. In addition to day-to-day assistance in managing...