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Housekeeping Supervisor

3 months ago

Charleston, United States Avocet Hospitality Group Full time
Job DescriptionJob Description

** $500 Sign-On Bonus **

Charleston’s first-ever hotel dedicated to the arts, The Vendue, inspires guests and team members alike with an ever-changing canvas of art for all the senses. Providing the ultimate guest experiences through a culture that values our team members is our number one priority. Time and again we excel in this pursuit as evidenced by our many accolades and awards in the industry. Start a new career journey with creativity, fun, and passion at The Vendue

WHO WE ARE LOOKING FOR

We are currently seeking a highly skilled and experienced Housekeeping Supervisor to join our team. The Housekeeping Supervisor will be responsible for overseeing the daily operations of the housekeeping department and ensuring that all guest rooms and public areas are maintained to the highest standards of cleanliness and comfort. This role requires excellent leadership abilities, strong attention to detail, and a commitment to providing exceptional customer service.

Primary Duties & Responsibilities:

  • Supervises housekeeping staff as duties are being performed.
  • Supervises the duties and tasks of laundry staff.
  • Stocks and maintains supply rooms; orders supplies according to a budget.
  • Receives, processes, and handles guest complaints in regard to housekeeping services.
  • Ensures that rooms are kept clean and free from hazards.
  • Ensures that all common areas are kept clean and free from hazards.
  • Organizes all staff during the day and hosts daily meetings with housekeeping staff when necessary.
  • Assists guests with questions and requests.
  • Provides a high level of customer service at all times; remains professional.
  • Trains new housekeepers after hire as required.

Note that this is not an inclusive list and team members are at times asked to assist with other tasks to best serve the business. Other tasks may be assigned by the Executive Housekeeping Manager or other managers.

Supervisory Responsibilities:

  • Inspectors, Room Attendants, Laundry Attendants, Housepersons, and Public Area Attendants.

Job Requirements:

Education & Experience:

  • A high school diploma or equivalent. An associate’s or bachelor’s degree in tourism, hospitality, or hotel management is a plus.
  • 3+ years of experience in housekeeping
  • Knowledge of cleaning and sanitation products, techniques, methods, and operation of cleaning equipment.
  • Familiar with the industry’s best practices.

Skills & Abilities:

  • Commitment to guest satisfaction and service excellence.
  • Ability to lead and train teams effectively in a proactive and positive manner.
  • Accuracy and speed in executing assigned tasks. Ability to work under pressure, be calm, organized, self-motivated, and work well with others.
  • Ability to read, speak, and understand English and communicate with the team (using a translator app if necessary).

Working Conditions:

Equipment to Be Used:

  • Computer and Phone Apps
  • Various cleaning tools including vacuums, mops, brooms, dusters, and chemicals.
  • Washer, dryer, and iron when necessary.

Physical & Mental Requirements:

  • Maintain regular and punctual on-site attendance with the ability to work a flexible schedule which may include days, evenings, weekends, and holidays when business requires
  • Ability to stand for long periods of time.
  • Frequently required to use hands and arms to reach and handle. Frequently required to climb, balance, stoop, kneel, and crouch.
  • Requires manual dexterity sufficient to handle equipment and tasks.
  • Must be able to push, pull, lift, and carry up to 35 pounds.
  • Ability to adapt to an ever-changing and sometimes stressful work environment.

Work Environment:

  • While primarily an indoor job, one must be able to walk outside in a variety of weather conditions.
  • Will work throughout property with focus on guest rooms and guest public areas.

The working conditions described are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WHAT WE HAVE TO OFFER

Location:

  • Located at 19 Vendue Range, Charleston, SC 29401, The Vendue is in the heart of Charleston’s French Quarter and Art District.
  • Steps away from Waterfront Park, Charleston City Market, and Rainbow Row, along with other historic attractions, shopping, and dining.

Hourly Pay:

  • $17.00 per hour full-time. Overtime will be paid at time and a half for any hours over 40 in a week.
  • Sign-on bonus: $250 awarded after 3 months of employment and an additional $250 will be awarded after 6 months of employment.

Benefits:

  • A culture that values curiosity, boldness, intentionality, and delight
  • Opportunities for internal growth and development
  • Paid Time Off & Paid Holidays
  • Earned wage access through PayActiv - access your earned wages before payday
  • Affordable medical, dental, and vision insurance plans
  • Company provided life insurance
  • Short & Long Term Disability and Accident and Critical Illness Insurance
  • Traditional 401(k) and Roth 401(k) with employer matching of up to 3.5%
  • Referral program & Employee Assistance Program & Tuition Reimbursement Program
  • Discounts at all Avocet-owned hotels and restaurants

WHO WE ARE

The Vendue is not traditional in its aesthetic, vibe, or the way we serve our guests. Neither is this position. We’re here to shake things up to bring our guest experience to the next level–with some flair, and a touch of showmanship. You'll have everything you need to shine - great location? Check. An epic rooftop bar? Best in the city 200+ piece curated art collection? Yup, but we don't want to brag. We could go on. But we are missing one thing - YOU. What level of creativity, fun, beauty, and inspiration can you bring to the team? Can you match our moxie? We'd love to find out. To learn more, visit thevendue.com.

EOE/DFWP