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IT Trainer/Content Developer

3 months ago

Atlanta, United States InnovitUSA Full time
Job DescriptionJob Description

IT Trainer/Content Developer

Georgia

Hybrid

Either Web Cam or In Person Interview

Candidate Must Be Local

Tax Terms: C2C,W2 And 1099.

Core Competencies:

  • Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
  • Content Development: Produces high quality training content quickly with minimal rework.
  • Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
  • Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can-do" or "team player" attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
  • Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.
  • Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.
  • Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
  • Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities:

  • Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
  • Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
  • Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
  • Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
  • Ensures training environments and data are ready prior to training classes.
  • Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
  • Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
  • Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
  • Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
  • Provides an engaging, interactive, and positive learning experience to learners.
  • Maintains professionalism and order within the classroom to complete course objectives.
  • Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
  • Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
  • Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
  • Reviews and updates training materials and documentation.
  • Produces effective training content suitable to course audience. Publishes course materials as needed.
  • Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
  • Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Required Skill:

  • Microsoft Office and Office 365 applications
  • BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience
  • Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.
  • Excellent verbal and written English language communication, presentation, and teaching skills
  • Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes