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Account Manager

3 months ago

Omaha, United States City Wide Facility Solutions Full time
Job DescriptionJob Description

Are you someone who enjoys solving problems? Do you love the feeling of winning as part of a strong team? Is trust and reliability important to you in the workplace? Do you thrive in an environment where every individual counts? At City Wide Facility Solutions, we value all of these qualities as our core values.

Our competitive starting salary of $50,000.00, along with three (3) weeks of PTO, health insurance, car allowance, phone allowance, commission opportunities, and bonuses, is just the start. We are seeking team members who understand that work is where you spend a significant portion of your day, and we appreciate and value our employees.

City Wide Facility Solutions is actively seeking an Account Manager (FSM) to join our growing team in Omaha, NE.

City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Omaha location, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to build environments that elevate people.

Objective
The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential functions

  • Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy, and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
  • Ensure adequate (internal and external) staffing needs to service clients.
  • Promote the sale of, procure and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide’s CRM to perform client inspections, adding extra charges, Night Manager routing, etc.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Participate and be present in monthly IC paydays.

Requirements

Position Requirements

  • High School diploma required, bachelor’s degree highly desirable.
  • Highly detail oriented and excellent follow-through on commitments.
  • Must be driven, self-motivated/self-starter, and good at problem solving
  • Positive and out-going personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Must have reliable transportation.

Working Conditions

Physical Demands

  • Must be able to sit at a desk while in office
  • Must be able to stand/walk for extended periods of time
  • Must be able to lift at least 50 lbs.

Core Values:

Inspire Trust

Be Reliable

Find a way to Win

Stay Humble and Grateful

Everybody Counts

Be a Problem Solver

Benefits

Starting Salary: $50,000.00. Three (3) weeks PTO. Health Insurance. Car Allowance. Phone Allowance. Commission opportunity as well as bonus. No cap on commissions.