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Client Service Representative

2 months ago

Alexandria, United States Remarkable Charities Full time
Job DescriptionJob Description

We partner with charitable organizations to amplify their programs and drive positive change. We’re currently seeking a dedicated Client Service Representative to join our expanding team. In this role, you’ll serve as the first point of contact for our Fundraising and Marketing & Communications teams, helping to process donations, manage our database, and deliver exceptional customer service.

Key Responsibilities:

  • Act as the primary contact for all external and internal fundraising inquiries.
  • Provide outstanding customer care, ensuring timely acknowledgment and appreciation of new and departing donors.
  • Collaborate with management and the communications team to prepare and distribute accurate, engaging donor communications.
  • Support a variety of fundraising and promotional events, including planning, logistics, and on-the-day assistance.
  • Oversee the maintenance of the donor database, including internal training and support to ensure accurate data entry.
  • Assist the fundraising team with data input, amendments, report generation, and data queries to ensure tasks are prioritized and deadlines are met.
  • Stay informed on the latest fundraising initiatives and industry news.
  • Take ownership of your role by incorporating new ideas and initiatives to enhance our fundraising efforts.

Requirements:

  • A passion for fundraising and a commitment to supporting a great cause; prior experience is a plus but not mandatory.
  • Exceptional attention to detail and accuracy.
  • A positive, energetic, and proactive attitude.
  • Strong problem-solving skills and the ability to take initiative.
  • Excellent written and verbal communication skills.

Why Join Us?

  • Meaningful Impact: Contribute to initiatives that make a real difference in the community.
  • Collaborative Environment: Work closely with a supportive team that values innovation and dedication.
  • Professional Growth: Gain experience in fundraising and donor relations while developing your skill set.