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General Manager

2 months ago

Apex, United States Stretch Zone - 1040 Full time $18 - $25
Job DescriptionJob DescriptionGeneral Manager (GM)

Employment Type
We are looking for driven and hardworking individuals to join our team. Stretch Zone is the pioneer in
practitioner assisted stretching. Our locations span across the country and we continue to grow every day.
We are seeking out individuals versed in sales with a management and fitness background. If selected the
applicant must be able to complete two weeks of training where they will learn our modalities as well as
how to manage a location.

Objectives of this Role
The General Manager (GM) is responsible for the successful operations and financial accountability of all
areas of the studio. The GM orchestrates delivery of superior customer service, achievement of
employees, customer satisfaction and performance relative to studio objectives. The Assistant GM executes the
implementation strategy and ongoing management of companywide standards for key operational
activities, programs and goals throughout the studio. The GM communicates with the regional manager
and corporate managers regularly or when deemed necessary. The GM provides leadership, direction and
support to all direct reports. AGM is directly responsible for managing all employees of the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee day-to-day operations, assigning weekly performance goals and assuring their
completion, while accomplishing your own goals
Enforce all Stretch Zone corporate policies, business practices, systems and processes
Contribute to and maintain the Culture of Stretch Zone*
Encourage and motivate clients throughout their stretch sessions
Exhibit leadership by engaging in all studio activities (lead by example)
Drive new and existing client membership sales through outside sales, lead generation,
business development efforts and client retention efforts
Provide and maintain the highest level of customer service
Provide effective decision making regarding customer service issues
Plan and promote special events for the studio on a monthly basis, using Stretch Zone tools for
effective outreach and community involvement. In addition, marketing outside and at
community events is a must.
Responsible for ensuring that the studio is clean, maintained and operationally sound
Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
Manage the staff schedule
Other duties as assigned

SKILLS AND QUALIFICATIONS
Strong communication, sales and customer service skills required
Excellent verbal and written communication skills in person, via the telephone and email
Preferred background: Exercise, Health or Recreational Science Degree, Massage Therapist,
Personal Trainer or Sports Coach, Physical Therapist, PT Aide, Chiropractor, Pilates, Yoga
Instructor, or Dance Instructor
Have at least 2+ years of fitness, health or wellness sales experience
A strong and demonstrated affinity for and/or experience in the Health, Wellness & Fitness
industry are preferred
Ability to stand or sit for up to 8 hours throughout the workday
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to recognize areas of improvement and make changes using good judgment
Ability to multi-task and manage client and staff concerns
Ability to work well independently and collaboratively with Studio Owner
Proficient computer skills required
Ability to work and function in a TEAM environment
Flexible to work day, evening and/or weekend hours as needed

*CULTURE:
At Stretch Zone, we work as a team and everyone is expected to contribute. Culture is our foundation at
Stretch Zone and we believe it will contribute to the overall success of each location, while enabling us
to provide the very best service and atmosphere to all of our clients.
Compensation
Competitive compensation based on experience and performance
Free membership
Commission paid on sales
Opportunity to bonus based on performance
Tremendous opportunities for career advancement and growth within the company

About Stretch Zone:
Stretch Zone is the world's leading source and educator for today's advanced practitioner-assisted
stretching, built to provide performance enhancement modalities for health practitioners, massage
therapists, trainers and athletes alike, Stretch Zone Method is a proven course of innovative stretching
techniques.