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Customer Service Representative

4 months ago

Arlington Heights, United States S and J Plumbing Full time

**Customer Service Representative**

**Arlington Height, IL**

**Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further S&J is an employee-focused workplace looking to grow and build their team of professionals**

**_ Why Choose S and J Plumbing_**
- ** Competitive pay - $20-$35/hr**:

- Medical Insurance - we pay 80% for you and your family's insurance premiums for health, dental, and vision.
- Work-life balance - up to 2 weeks of PTO and holiday pay.
- 401k Plan with a 5% match.
- Paid training - Nexstar training, Service Titan training, PSP training
- Relaxed and fun atmosphere
- Growth opportunities

**_ Our Core Values_**
- Integrity, we are honest, ethical, and trustworthy.
- Professionalism, we prepare, present, and execute at an elite level.
- Accountability, we accept full responsibility for our decisions, actions, and results.
- Family, we nurture our team members and customers.

**_ The Role_**

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

**_ Key Tasks_**
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.

**Responsibilities**
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.

**Competencies for Success**
- 3+ years of customer service.
- Experience with a multi-line phone system
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible, and great attitude

If you want to be part of something bigger than just a job - make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing.

Equal Opportunity Employer

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