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Front Desk Resident Assistant
2 months ago
LOCATION: Frye Apartments- Seattle, WA
POSTING DATE: 07/09/2024
REPORTS TO: Area Manager
HOURS: Full time, 40 hours per week, Tuesday-Saturday 12AM-8AM
PAY RANGE: $20.38-21.54 per hour
BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).
POSITION TYPE: This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU). Non-exempt.
This position is for a 234-unit building for homeless and low-income families and individuals, located in downtown Seattle. The Front Desk/Resident Assistant duties are primarily front desk, office support, customer service and security duties for a building with 24/7 staff.
Responsibilities:
1. Staff front desk/lobby. Monitor building access. Enable access to residents or visitors.
2. Operate all functions in the front desk/lobby area, including checking visitors in and out, answering telephones, and checking in/out of supplies.
3. Sort and distribute mail, packages, business messages, etc.
4. Interact positively with Frye tenants and visitors.
5. Enforce house rules and guest policies.
6. Respond to applicants and residents questions and concerns.
7. Implement fire/emergency procedures as needed.
8. Respond as needed to medical emergencies or other urgent situations. Initiate action as required, including contact with emergency response systems and management personnel.
9. Work cooperatively with case managers, office and maintenance staff, and visiting providers; refer residents to case managers and other staff as appropriate.
10. Monitor resident disputes, intervene to de-escalate and redirect residents when necessary.
11. Word Processing/Data entry - submit work orders, track guest logs.
12. Maintain shift log and other documentation related to resident activity in accordance with applicable agency policies and Federal HIPPAA confidentiality guidelines.
13. Light janitorial as needed.
14. Other duties as assigned.
Qualifications:
1. Experience in working in human services, social work or related field.
2. Experience working with a diverse population.
3. Demonstrated ability to handle conflicts and disputes.
4. Administrative experience.
5. Excellent problem solving and conflict resolution skills.
6. Excellent customer service and communication skills.
7. Basic computer skills.
8. Experience with security in multi-family dwellings.
9. Must pass background and drug screening test
The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.
About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 4,500 affordable housing units and manages over 2,500 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 1,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and social racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
