Senior System Administrator

2 months ago

Annapolis Junction, United States Belay Technologies Full time
Job DescriptionJob Description

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021


Belay Technologies seeks a Senior System Administrator (SA3) to join our intel team. The SA provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Candidates should have the following qualifications:  

  • TS/SCI with Full Scope poly is required.
  • Bachelor’s Degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor’s degree.
  • Fifteen (15) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. 

Candidates are required to have the following skills:

  • Experienced with Linux, Windows, VMWare
  • Support the development of Service Now Workflows, deploy Service Now into the client environment
  • Provides support for implementation, troubleshooting and maintenance of IT systems
  • Manages the daily activities of configuration and operation of IT systems
  • Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Provide assistance to users in accessing and using IT systems
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Optimizes system operations and resource utilization, and performs system capacity analysis and planning
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process
  • Provides in-depth experience in trouble-shooting IT systems
  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
  • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Experienced with Linux, Windows, and VMWare
  • Support the development of Service Now Workflows, deploy Service Now into the client environment
Perks and Benefits:
  • 8 weeks paid leave - 4 weeks of personal leave, 3 Yay days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
  • 10% matching in 401(k) contributions vested on day one
  • $5,000 annual training/tuition
  • Student Loan Repayment Program
  • 100% company-funded HSA
  • Rich medical coverage (100% coinsurance)
  • Dental coverage including orthodontia
  • Up to $420,000 in life insurance, premiums 100% company funded
  • Amazon Prime, gym reimbursement, monthly lunches, games and prizes
  • Pet adoption program, generous referral bonus program, fun events, and more
 
Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
 

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