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Business Analyst

3 months ago

Oklahoma City, United States Murtech Full time
Job DescriptionJob DescriptionJob Title: Business Analyst Location: Oklahoma City, OK 73104Schedule: Monday – Friday 8am-5pm Onsite for training for first 2-3 months (possibly 1-day WFH after training) Purpose: The Technology Support Analyst will provide support for stakeholders using our 3rd party and
internally developed technologies. This role will report to the Manager of Internal Applications
Support and will work closely with our internal stakeholders in supporting these various products.
The ideal candidate understands our technology stack, procedures, and has the ability to rely on
extensive experience and judgment to problem solve issues.
As a member of the Internal Applications Team, this individual will be a strong collaborator with a
hands-on approach, taking ownership of Internal Applications technology support tickets to support
the growth and scale of our North American distribution channels.

Job Responsibilities:
  • Provides a superior customer support experience for all users.
  • Maintains documentation for each incident or request, and escalates complex problems to the
    next level of support per documented procedures.
  • Effectively works with Internal/External Customers, Service Desk, Product Development, and
    Technical Services personnel.
  • Responds to and resolves inquiries and requests for assistance with 3rd Party/Internal
    Technologies.
  • Logs and tracks problems; reviews problem tracking databases.
Required Qualifications:
  • One or more years of IT support experience required OR equivalent combination of education
    and experience.
  • Strong credibility and interpersonal skills; ability to work with a diverse team across the US.
  • Excellent verbal and written communication skills.
  • Experience in supporting sales organizations, sales processes, sales methodologies, and
    strategy and can be a trusted advisor to leadership.
  • Ability to build strong working relationships with cross-functional teams and stakeholders to
    ensure the sales organization's efficient operation and success.
  • Passion for problem solving and ability to follow a defined process is a must.

Preferred Qualifications:
  • IT support/help desk/desktop support: 1 year
  • Customer service/customer support: 1 year
  • Working knowledge of the following Technologies or Equivalent: Salesforce, Drift,
    Outreach.io, Dialpad, KornFerry Sell, Docusign, & Raydiant (FKA Hoopla)
Education
  • High school education or equivalency is required. (Bachelor’s degree in information systems or
    financial technology is preferred)