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Social Media Specialist and Community Manager

4 months ago

Newburyport, United States Matter Full time
Job DescriptionJob Description

Social Media Specialist and Community Manager

Location: Boston, MA; Newburyport, MA; Providence, RI

(Hybrid: In office Mon-Thurs, Remote – Fri) 
 

Matter is an independent and thriving brand elevation agency unifying PR, creative services, and marketing.  

As we’ve grown, we’ve maintained focus on building and nurturing an inclusive, team-oriented and creative environment because we know that when we tap into our collective brainpower we come up with inspired solutions for our clients, and because it makes for a happy place to work. We work with people we like and can learn from, making our jobs a positive aspect of a balanced life.  At Matter, we prioritize employee diversity, equity and inclusion and value everyone’s unique story. We’re proud of the many awards that we’ve garnered as a Top Place to Work and as a Top Agency in the US, but we’re equally as proud of the many organizations that we’ve helped through our agency-wide volunteer initiative.  If you’re the kind of professional that takes their work seriously, but also doesn’t take themselves too seriously, this could be the place to grow your career. 

We’re currently looking for a dynamic, results-focused and customer experience driven Social Media Specialist and Community Manager to join our team working with clients across the agency. You will report to the Social Media Director and be responsible for supporting the implementation of best-in-class social media and community management programs that maximize our clients’ reputation, success and customer experience. 

Day to day, you will:
  • Write and create organic social content for brands and executives across channels like Facebook, LinkedIn, Instagram, X and more.
  • Support brand and social media strategy work including conducting competitive analysis, market research, brand audits, and social media best practice documents
  • Monitor and respond to inbound messages across social media channels like Facebook, Instagram, LinkedIn and others for our clients, responding to customer comments/questions to encourage a higher level of engagement
  • Conduct ongoing social listening across the social and media landscape to inform content strategy, risk evaluation and mitigation, brand reputation and opportunities for positive engagement with customers
  • Escalate customer comments/questions as needed, involving resources from the Matter team and client stakeholders
  • Stay current on social media trends and provide recommendations on approaches to improve organic social media content, creative formats, strategy, tactics and community engagement
  • Get to know our client’s business and core customers, exercising the ability to think on your feet and make sound judgment calls that align with the brand, escalation and customer service policies
  • Welcome flexibility and opportunities to work cross-functionally on integrated accounts spanning aspects of PR, Social, Creative and Marketing to deliver cohesive programs and strategies for our clients. Participate in agency-wide brainstorms.
  • As part of our community management team, this role requires candidates to be available one weekend each month for client social media community management and social listening, responding to inbound messages, escalating issues and sharing readouts as needed.  
Along with creativity, drive and self-motivation, your previous experience and attributes should include:
  • 1-3 years experience in Social Media; content writing, content creation, platform management and scheduling, community management, reporting
  • Experience with both brand social media and executive thought leadership
  • Experience with social media software and tools such as Sprinklr, Sprout, Brandwatch, Google Analytics, Canva, etc. 
  • Familiarity and eye for design and commonly-used platforms such as Photoshop or Illustrator is a plus
  • Team player with a positive attitude and ability to collaborate cross-functionally 
  • Robust written and verbal communication skills with demonstrated experience working with executives and Communications and Marketing leaders
  • Desire to work in a fast-paced, dynamic, team-oriented environment with ability to manage multiple projects simultaneously 
  • Bachelor's degree or equivalent relevant business experience
  • In-depth knowledge of and enthusiasm for social media
  • Demonstrated awareness of social media and marketing trends and how those can be implemented to improve social media and community engagement strategies for our clients
 

Why Matter? A healthy culture requires healthy, happy people. That’s why Matter goes above and beyond to provide exceptional benefits, fun bonuses, and culture perks to our workforce. These include: 

  • Exceptional company culture, monthly FUN events in all offices, happy hours, and surprise rewards throughout the year. 

  • A comprehensive time-off plan that includes PTO, sick time, a yearly winter break, birthdays off, short Fridays EVERY week, and other out of office time to support work/life balance. 

  • Competitive salaries, and lots of room for long-term growth and development 

  • Top notch health, dental, and vision plans 

  • Extensive and ever-growing programs for diversity, equity and inclusion, plus a variety of specialized employee resource groups, diversity focused events and initiatives, and more. 

  • Paid volunteer time through our Helping Hands program. 

  • Matter Wellness program, featuring extracurricular activities and interoffice competitions 

  • Employee referral program (get a $$ bonus for each referral we hire) 

  • Lots of other stellar benefits like a 401K program, pet insurance, FSA and Dependent care plans, paid parental leave, and so much more. 

Matter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Matter also participates in the E-Verify program. 

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