Scheduling Coordinator

3 weeks ago


Knightdale, United States Riccobene Associates Family Dentistry Full time
Job DescriptionJob Description

POSITIONSUMMARY

Responsible for maximizing the hygiene schedule to ensure practice is meeting and exceeding daily production goals

Job Duties & Responsibilities:

  • Manage the hygiene schedule according to appointment scheduling guidelines to ensure all hours are scheduled efficiently and to the daily goal for each provider.
  • Monitor schedule daily to maintain efficiency, limit patient wait times and maximize same day treatment.
  • Communicating directly with providers about their specific schedule preferences.
  • Fielding incoming calls with a high level of professionalism and impeccable customer service skills.
  • Confirm appointments according to office guidelines.
  • Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
  • Back up support for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
  • Educate and consult patients discussing treatment needs and presenting treatment plans & FINANCING options confidently.
  • Make pre-treatment financial arrangements with patients.
  • Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
  • Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters, and working with referrals.
  • Create month end reports and forecast monthly goals for the office and providers. (Or is this something Valorie will do)
  • Communicate patient issues or concerns timely to the OM.
  • General office duties and other duties as required.

Requirements

Qualifications:

  • 3-5 years previous dental experience a must
  • Computer proficiency and the ability to learn new programs
  • Exemplary customer service and interpersonal skills
  • Effective communication abilities
  • Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
  • Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

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