OEM Service Tech

2 weeks ago

Elkhart, United States Carefree of Colorado Full time
Job DescriptionJob Description

Position: Service Technician

Department: OEM Sales

Shift: 1st shift

Posting Open: 5/3/2024

Position Summary

The Service Technician provides technical and sales support to Carefree OEM’s. The position regularly calls on OEM installers and buyers to ensure current products are being installed properly and that all issues are resolved immediately. The Service Technician will communicate with internal teams such as Engineering, Operations and Sales regarding customer status and any product issues requiring immediate attention.

Essential Duties of the Service Technician include, but are not limited to:

  • OEM Installer Support
    1. Providing training on proper storage, handling and installation of Carefree products.
    2. Providing repair service.
    3. Responding to, following up and documenting OEM installation, performance, or repair inquiries.
  • Local travel to OEMs
    1. Training, communicating product changes and enhancements, delivering miscellaneous product.
    2. Performing audits to ensure proper OEM installation procedures are followed.
  • Assisting Warranty Technicians by taking and placing technical support calls by phone.
  • Performing administrative tasks including documentation of audits performed, customer calls and product issues.
  • Conducting product specific technical support educational seminars.
  • Assisting with returned merchandise authorizations.
  • Supporting OEM product shows and rallies as needed.

Qualifications for the Service Technician position include, but are not limited to:

  • High school diploma or equivalent
  • 1 year of awning installation experience or equivalent technical aptitude.
  • Strong communication and customer service skills.
  • Commitment to Carefree’s core values: Commitment to Customers, Quality, Integrity, Innovation, Performance-based culture, and Diversity.

Compensation and Benefits

The wage for this position is anticipated to start between $1,923.08 and $2,115.38 biweekly.

Benefits for this position include medical, dental, vision, 401(k) with company match, life insurance (employer paid & voluntary coverage), short term and long-term disability insurance, voluntary critical illness and accident insurance, paid time off including vacation, holidays and more.

Apply

If you meet the above requirements and are interested in becoming a part of our team, send your resume via the Apply Now button at the top of this page.

About Us

Carefree of Colorado, a division of the Scott Fetzer Company, is the world’s premier provider of awnings, shade products and accessories to the global Recreational Vehicle market. Our industry position and financial strength have provided our employees solid careers with opportunity for professional growth throughout our 50 plus year history.

We have built a strong manufacturing and assembly operation by embracing LEAN principles and investing in technology and our team members. We take pride in the Quality, Value, Performance and Style our customers have come to expect.

For more information on our company, visit our web site at www.carefreeofcolorado.com.

Application Deadline: June 16, 2024

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