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General Manager

4 months ago

Bentonville, United States ZeeRecruit Full time
Job DescriptionJob Description​
General Manager
  • Anticipated starting pay: $45k-$55k plus Bonuses
  • Expected start date: July 2024
  • Location: 9685 AR-72, Bentonville, AR 72712
  • Benefits Available including paid vacation

Join the Gatsby Glass team and help us revolutionize the glass installation industry in Bentonville and throughout Northwest Arkansas As a new, soon-to-be-open location in Bentonville, we transform interior spaces with innovative designs, using cutting-edge technology to ensure excellence in every project.
Be part of a collaborative and supportive environment where your creativity and ideas are valued.
If you have an eye for detail, a passion for design, and a drive to push boundaries, apply today and build something extraordinary with us
About You:
Are you the type of person who loves connecting the dots and keeping everything running smoothly? Does the idea of managing a team, while focusing on networking with the local community excite you? Would you describe yourself as someone who is forward-thinking and goal-oriented? If you are an operations-focused individual who is ready to take on the challenge of partnering in running a business, this will be a great opportunity for you
About the Role:
The General Manager is responsible for providing leadership and daily support to direct and indirect reports for the entire organization. The General Manager will work directly with the sales and installation teams to ensure timely and efficient deliverables to our customers. The activities of this position are to train, coach, and mentor the team, goal setting, and manage deliverables including but not limited to day-to-day operations, production, and inventory management; financial and accounting: sales; and customer service. The GM brings the vision to life each day.
Responsibilities:
  • Overseeing daily business operations, utilizing the EOS and traction system.
  • P&L accountability
  • Achieve operational excellence goals.
  • Hire, and train, staff to the business needs
  • Submit all relevant payroll, new hire, and accounting documents to HPB promptly
  • Lead and instill a “Customer First” environment which achieves ultimate customer service/satisfaction
  • Lead team to promptly address customer issues and complaints, and develop solutions to resolve issues timely, and effectively.
  • Communicate with appropriate personnel regarding customer issues, and the status of resolving such issues to foster a customer-focused workplace.
  • Responsibilities include hiring, training, reviewing, and developing all management team members.
  • Organizes the team. Has a daily, weekly, and monthly plan and can execute
  • Analyze business results based on KPI reporting and make recommendations to Ownership
  • Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight
  • Communicate promptly to all HPB and support staff teams
  • Ensures proper ordering of materials, tools, and supplies as needed and on budget
  • Ensures all company assets (vehicles, electronics, tools) are in proper working order, proper preventative maintenance performed, and that they represent the Gatsby Glass brand positively.
  • Must meet or exceed sales goals.

Required Qualifications:
  • Minimum of High School Diploma or GED.
  • Must have 3 or more years of experience in customer service or service industry
  • 2 years of managing and leading teams of 5 or more
  • Working knowledge of CRM programs
  • Must have a valid driver’s license.
  • Very detail-oriented, organized, and can keep efficient notes and records
  • Excellent written and verbal communication skills including an understanding of basic grammar and writing.
  • High energy, positive attitude, and forward-thinking.
  • Strong team player and the ability to excel in a fast-paced environment.
  • Desire to develop and lead teams
Preferred Qualifications:
  • Must be able to demonstrate a willingness to be flexible and adapt to change.
  • Ability to follow policy and procedures.
  • Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
  • Strong working knowledge of common computer software including but not limited to MS Outlook, word, excel, CRM

Physical Requirements:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit in an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. Requests can be sent to Careers@ZeeRecruit.com The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

On rare occasions, you may also be asked to participate in installation projects, which may require you to Lift, move, and hold up to approximately 50 lbs and drive a motor vehicle (day and evenings) for extended periods.  

This job search function is performed on behalf of Gatsby Glass an independently owned and operated company, and not Franchisor, HorsePower Brands. Franchisor, HorsePower Brands and its affiliates, including HPB Recruitment LLC, is an independent contractor of Gatsby Glass and does not have any authority to bind, commit, direct, or otherwise control Gatsby Glass. Neither HorsePower Brands and its affiliates, including HPB Recruitment LLC nor Gatsby Glass shall be deemed a joint employer of the other’s employees, and nothing in this Agreement shall be deemed or construed to create a joint venture, partnership, fiduciary or agency relationship between the Parties for any purpose. Gatsby Glass employees shall not be deemed “employees” or “leased” employees of HorsePower Brands for any purpose, in law or equity. Applicant acknowledges, understands, and agrees that Applicant is applying for an employment position of Gatsby Glass and not HorsePower Brands or its affiliates], and that if hired, the Applicant shall be an employee of Gatsby Glass and not HorsePower Brands or its affiliates. Applicant acknowledges, understands, and agrees that any claims, disputes, causes of action, of any kind, in contract or tort, at law or equity, related to the employment of the Applicant by Gatsby Glass, shall be made against Gatsby Glass, and not HorsePower Brands or its affiliates.  

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